Benefits :
Paid time off
Company Overview : Norberto Matos, a prominent player in the insurance industry, is seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives.
Committed to delivering exceptional service, we provide a collaborative work environment that values teamwork, professionalism, and ongoing development.
Job Description : As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience.
This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Your primary responsibilities will include :
- Responding promptly to customer inquiries via phone, email, and live chat.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Collaborating with other departments to ensure comprehensive customer support.
- Maintaining accurate and up-to-date customer records.
Qualifications :
- Exceptional communication and interpersonal skills.
- Previous experience in customer service, preferably in the insurance industry.
- Detail-oriented with strong problem-solving abilities.
- Ability to handle challenging situations with empathy and professionalism.
- Familiarity with insurance products and policies is a plus.
- Proficient in computer applications and customer relationship management (CRM) software.
Requirements :
- High school diploma or equivalent; college degree is a plus.
- Knowledge of insurance regulations and industry practices (training will be provided).
- Ability to adapt to a fast-paced work environment.
- Strong organizational and time-management skills.
- Willingness to participate in ongoing training and professional development.
Benefits : We offer a competitive compensation package, including a base salary and opportunities for performance-based incentives.
Our comprehensive benefits package includes health insurance, retirement plans, and opportunities for career advancement within the organization.
How to Apply : Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you!
www.bertoinsurance.com
Norberto Matos State Farm Agency is an equal opportunity employer and encourages applications from individuals of all backgrounds.
Account Associate - State Farm Agent Team Member
As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents employees are not employees of State Farm. This positio...
Insurance Account Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. As an Agent Team Me...
Customer Service Representative $15-$17 To Start + Bonus Pay - West Bend, WI
Security Finance Is Hiring Customer Service Representatives For Our West Bend, WI Branch Location. Do you have customer service experience?. Provide outstanding customer service both on the phone and in person. Thanks to our conveniently located branches, we are honored to provide personal service f...
Receptionist - State Farm Agent Team Member
Norberto Matos-Soto, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Insurance Receptionist. Previous customer service experience is a plus, but not required. Norberto Matos-Soto State Farm Agency is ...
Account Associate - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. As an Agent Team Me...
Member Service Representative
We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, pr...
Customer Service Representative (MKE Airport)
Provide exceptional customer service, engaging with members, potential customers, and general travelers. The CLEAR Service and Sales Representative (Ambassador) makes magic happen every day by creating frictionless experiences for our members. Strong communication skills and the ability to engage wi...
Customer Service Representative - Part-time
Customer Service Representative. Here’s what you can expect working in Patient Registration (Customer Service): . Excellent customer service experience. ...
Remote Customer Service Representative (Wisconsin residents)
In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive you're a great listener who is dedicated to going above and beyond for the customer, this could be th...
Pricing Team Member
Pricing Team Members are responsible for maintaining up-to-date and accurate pricing of store merchandise in collaboration with the Marketing & Pricing Coordinator and Zone Team Members. At Fleet Farm, providing the best customer service is our priority. Positive promotion of Fleet Farm customer loy...