Advanced Patient Care Coordinator - Primary Healthcare (Hiring Immediately)

At Houston Methodist, the Senior Medical Assistant Certified (Sr. MA) position

is responsible for functioning as an expert and demonstrates highly competent

knowledge in the more technical and advances examinations and treatments

necessary to communicate appropriately and carry out delegated medical

assistant level tasks under the direct supervision of a Physician andor

Registered Nurse for assigned patient populations, for providing high quality

support of patient care and services. This position oversees appropriate scope

of practice (i.e. Hand Hygiene Validator, EMR super-user). The Sr. MA position

assists with patient examinations, procedures, diagnostic studies, treatment,

and dressing changes. This position also performs general administrative

duties in accordance with CLIA, HIPAA, NCQA and government standards, as well

as company policies and procedures. The Sr. MA position participates in

patient care which is under the direction of a physician and within the scope

of a medical assistant. This position may also be required to schedule patient

appointments, ensure medical necessity compliance, and verify eligibility for

care. Other duties for the Sr. MA position include independently and expertly

performing the duties and responsibilities of preceptor and clinical resource

to Medical Assistants, training and orienting others as appropriate.

PEOPLE ESSENTIAL FUNCTIONS

Role models and promotes a positive work environment that actively assists interprofessional care team to achieve optimal department results.

Makes contributions to the work effort as a whole, by leading and initiating problem resolution within the work unit. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance.

Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

Teaches peers to critically think by verbally expressing rationale for decisions and follows up consistently. Facilitates open, professional, communication to achieve mutual understanding, role modeling by example.

Independently executes the duties and responsibilities of preceptor, serves as a clinical resource in the department, using advanced skills and competencies, guiding and mentoring colleagues though processes in order to provide optimal patient care.

Provides structured feedback with examples.

SERVICE ESSENTIAL FUNCTIONS

Provides care to patients visiting the clinic under the direct supervision of a Physician, Registered Nurse, or clinic leadership procedures, using cultural diversity and inclusion principles.

Complete pre-visit planning workflow prior to visit whenever possible, including completing andor requesting appropriate documentation.

In collaboration with the provider team, anticipates the needs of the specific patient population.

Communicates with patient, obtains and documents vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), chief complaint(s), preforms medication(s) review, discussesreviews medical and social history (as appropriate).

Documents, in patients electronic medical record (EMR). care administered, all diagnostic measurements, treatments and procedures in accordance with established policies and procedures.

Follow-up with patient as appropriate to ensure compliance with recommendations, medications, labx-ray results, special visits, PCP visits, dieticians, diabetes educators, etc.

Ensures patient utilization and activation of MyChart.

• Provides care coordination with hospital, ED, consulting physicians andor community resources whenever appropriate to including handling patient inquiries.
• Role models behaviors and skills, through peer-to-peer accountability, towards improving department score for patient satisfaction.

QUALITYSAFETY ESSENTIAL FUNCTIONS

Reports observations, conditions and problems of patients to the physician andor nurse. Recognizes abnormal clinical findings and reports them appropriately.

Provides for the privacy of patients and families, keeping the safety of the patient in mind.

• Accurately performs routine tests on patients such as EKG, rapid strep, urinalysis, and urine pregnancy tests.
• Sterilizing instruments and equipment; prepare, clean and maintain exam and treatment rooms, as well as supplies and equipment.

FINANCE ESSENTIAL FUNCTIONS

• Uses resources efficiently; does not waste supplies. Responsible for stocking exam rooms, taking inventory, and ordering supplies.
• Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Role models effective time management and coordinates colleagues to meet the overall demands of the department.

GROWTHINNOVATION ESSENTIAL FUNCTIONS

• Develops skills of team members and continually assists with improving skills, performance and outcomes. Actively participates in professional development and the development of ongoing educational activities at a department-based level.
• Offers innovative solutions through participation in performance improvement activities.
• Completes and updates My Development plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will

also perform other reasonably related businessjob duties as assigned. Houston

Methodist reserves the right to revise job duties and responsibilities as the

need arises.

EDUCATION

High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

Five years medical assistant experience with highly complex, chronic disease management or in a specialty discipline

LICENSES AND CERTIFICATIONS - REQUIRED

• RMA - Registered Medical Assistant (AMT) through an approved credentialing certification agency, i.e. American Association of Medical Assistant, American Medical Technologists OR
• CMA - National Certified Medical Assistant (NAHP) OR
• CMA - National Certified Medical Assistant (NCCT) OR
• CMA - National Certified Medical Assistant (NHA) OR
• CAAMA - Credentialed member, American Academy of Medical Administrators (AAMA) OR
• CCMA - National Certified Clinical Medical Assistant (NHA) OR
• EMT - Emergency Medical Technician - State Certification AND
• BLS - Basic Life Support (AHA)

LICENSES AND CERTIFICATIONS - PREFERRED

CPT - Phlebotomy Technician Certification

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments
• Skill in developing and maintaining clinical quality assurance to maintain accurate medical records
• Demonstrate a learning attitude toward solving problems, using good reasoning and judgment
• Provide safe patient-centered, compassionate and competent care
• Proficient in computer skills for documentation and work-related purposes
• Completes required continuous training and education, including department-specific requirements. Maintain current certifications
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public
• Ability to work with peers in a team situation
• Possess an understanding of the patient population as it relates to the clinical disease process
• Proficient in computer skills for documentation and work-related purpose
• Demonstrates advanced assessment competences appropriate for level of practice

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ON-CALL

Note that employees may be required to be on-call during emergencies (ie.

DIsaster, Severe Weather Events, etc) regardless of selection below.

On Call* No

TRAVEL

Travel specifications may vary by department

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Company Profile :

With more than 40 locations throughout the Greater Houston area, Houston

Methodist Primary Care Group brings quality, compassionate care to for the

entire family, to the communities where our patients work and live. As part of

the Houston Methodist health system one of the nation’s leading health

systems the Primary Care Group offers efficient access to world-class

specialty care and hospital services from a network comprised of the nation’s

leading hospitals and health care professionals.

Houston Methodist is an equal opportunity employer inclusive of women,

minorities, disabled persons and veterans.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston

Methodist is firmly bound. Houston Methodist will not engage in discrimination

against or harassment of any person employed or seeking employment with

Houston Methodist on the basis of race, color, religion, sex,