Operations Training Manager

Operations Training Manager

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission is to be the best fire protection company the industry has ever seen.

As the Operations Training Manager, you will oversee Encore's Operations Training function and lead a team of trainers responsible for onboarding, developing, and equipping our partners with the knowledge and tools to succeed. This role is equal parts strategy, leadership, and executionensuring Encore delivers a consistent, engaging, and impactful training experience across all regions and partner companies.

What You'll Do :

• Lead, coach, and develop a team of Operations Trainers to deliver high-quality training experiences.
• Create and execute a strategic training roadmap aligned with Encore's growth, acquisitions, and operational priorities.
• Partner with Operations, IT, Data Integrity, and Application Development teams to ensure training aligns with evolving systems and procedures.
• Oversee the design and delivery of scalable training programs (in-person, virtual, and blended).
• Standardize Encore's training methodologies, materials, and best practices.
• Establish KPIs to measure training effectiveness, adoption, and impact.
• Continuously improve programs by leveraging employee feedback, performance data, and industry best practices.
• Manage scheduling, resource allocation, and travel logistics for trainers supporting onboarding and M&A integrations.
• Act as the key point of contact for senior leadership on all operational training initiatives.
• Champion a culture of learning to drive operational excellence and employee engagement.
• Serve as a cultural ambassador, modeling Encore's values and fostering a sense of belonging in all training interactions.
• Build strong relationships across teams and regions, fostering collaboration and engagement.
• Reinforce building the pipeline of trainers to support growth and resiliency.

What You'll Bring :

What We Offer :

Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO / AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.