Patient Service Representative - Wellness & Recovery #13
Job Description
Job Description
Who We Are :
St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York.
Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.
Come Grow With Us!
Type : Varies (45 hours biweekly)
Shift : Days
Hours : Varies
Pay : $23.28 - $24.55 per hour
Job Description :
The Patient Service Representative acts as a liaison between the patients and the outpatient behavioral health staff. They serve as the first point of contact for patients entering the system.
It is the responsibility of the Patient Service Representative to ensure sound general office procedures. Responsibilities includes creating and maintaining an atmosphere of courtesy and respect towards patients, families and staff.
Introduces themselves to patients / families. Identifies patients using approved identifiers per department policy. Makes the patients' visit as smooth and pleasant as possible.
Verifies and processes all patients' insurance and payment plans. Obtains required authorization / s for patient services in a timely manner.
Provides information about co-payments and deductibles to the patients. Assumes total responsibility for timely and accurate registration of patients each visit in Meditech / Athena including but not including but not limited to, the determination of financial classification, collection of demographics, financial and insurance information at each visit.
Job Requirements
- High School Diploma or G.E.D.
- At least 3 years previous clerical experience in a clinical area preferred.
- 1-2 years of experience in Outpatient Department and at least on year experience utilizing Athena EMR and Meditech.
- Ability to input and retrieve data from department's computerized system.
- Good communication skills.
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