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IT Support Manager
VirtualVocationsGrand Rapids, Michigan, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for an IT Support Manager to lead their technical support team and enhance customer satisfaction.
Key Responsibilities
Manage, mentor, and develop a team of IT support technicians
Oversee daily operations of the technical support department to ensure high-quality service delivery
Develop and implement IT support policies, procedures, and best practices
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field
7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role
Strong understanding of IT service management (ITSM) frameworks
Proven leadership and team management skills
Familiarity with ticketing systems, remote support tools, and network troubleshooting
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It Support • Grand Rapids, Michigan, United States
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