POSITION SUMMARY :
Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life.
A Zone Manager will perform some coaching / training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.
DUTIES AND RESPONSIBILITIES :
Service :
- Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
- Train and perform all register / cash handling / Loss Prevention functions as outlined in the Standard Operating Procedures
Operations :
- Facilitate opening and closing of stores
- Direct the replenishment of merchandise / supplies, maintain stockroom organization, and engage in receiving functions
- Ensure store merchandising standards are consistently executed per the company guidelines
- Coordinate, monitor and align team resources to maximize sales and service potential
- Resolve basic IT / register issues and escalate as necessary
- Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
- Prepare for and participate in inventories; verify high risk counts
Financial / Business :
- Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
- Communicate daily with the team; look for additional ways to drive business through product, processes, or people
People / Leadership :
- Serve as the Manager on Duty providing leadership during assigned shifts
- Direct, coach, and train Associates in their daily job assignments
- Represent and support the company by fostering strong business relationships within the airport community
- Monitor and address performance issues in a timely manner through a partnership with AGM or GM
- Contribute feedback on Associate reviews and provide input on Associate counseling
- Other duties as assigned
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