Zachary Piper Solutions is seeking a Help Desk Analyst to join a government consulting company located in Arlington, VA for a % on-site opportunity.
The Help Desk Analyst will be responsible for providing Tier I / II support and managing tickets for Active Directory, Windows , Cisco, and mobile devices.
Responsibilities of the Service Desk Analyst include :
- Solve tier I and tier II system queries, requests, incidents, software setup, printer support, and hardware support problems
- Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems
- Answer questions for users via phone, email, live chat, and instant message
Qualifications for the Service Desk Analyst include :
- 2+ years of IT Support, Help Desk, Network Administration, and / or Mobile Device Management Experience
- Experience providing technical support for software applications, mobile devices, hardware, and network systems.
- Technical support experience with hardware, network systems, mobile devices, and software applications
- Knowledge of the majority or most of the following systems : BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows , Cisco Routers / Switches, Palo Alto, Intune, Purebred, Adobe, etc.
- IAT Level II Certification (Sec+, CCNA, CySA, GSEC, GICSP, CND, SSCP)
- Requires an ACTIVE Secret or Top-Secret Clearance
Compensation for the Service Desk Analyst includes :
- Salary Range : $, - $, *depending on experience & non-negotiable above $k*
- Full Benefits : Cigna Medical, Dental, and Vision, k, etc
- Shift : 6AM EST- 3PM EST
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