Title : Customer Service Representative
Reports to : General Manager
Customer Service Representative
The Customer Service Representative is responsible for providing every client with a wow experience . As a CSR, you are the face of the company.
The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
Essential Job Functions :
Fluent in Microsoft Office and well-versed in computer usage
Willing / able to learn new computer programs easily
Very customer service-oriented
Able to use down time effectively
Greets all customers coming into the building
Performs Check In / Check Out and reservation procedures in the POS system
Accepts payment from customers
Takes custody of pets and makes sure they are properly placed in the building
Answers telephone inquiries
Works closely with owner in charge to handle small office tasks
Provides tours of the facility to potential customers when necessary
Responsible for feeding and medicating of all dogs
Provides personal playtimes for dogs when such a service is requested
Takes dogs outside for elimination breaks
Performs body checks on to search for pre-existing conditions and / or injuries
Has the ability to perform the following tasks at the request of the General Manager / Owner
Sanitation of all boarding and daycare accommodations
Monitoring Daycare
Bathing
QUALIFICATIONS : Job Requirements :
Job Requirements :
- Must complete K9 Resorts Certification Program for a Customer Service Representative
- Customer service-oriented
Education and Experience :
- High School diploma or equivalent
- Previous experience is preferred but not required
- Some weekend and holiday hours are required
Technical Skills :
- Computer skills including knowledge of Microsoft Windows.
- Proficient written and spoken communication skills.
Personal Characteristics :
- Must be able to communicate with all types of people, remain calm, mediate and problem solve
- Must be of moral and ethical character
- High level of emotional intelligence
- Salesmanship personality and comfort
- Ability to multitask
- Strong ability to adapt to change and support company directives
- A Can-Do - It is my job attitude
- Outgoing, positive, enthusiastic personality
- Must demonstrate a love for dogs
- Well-organized and efficient
The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Type : Part-time
Salary : $15.00 - $15.50 per hour
Expected hours : No less than 20 per week
Benefits :
- Flexible schedule
- On-the-job training
Licensed Customer Service Representative - Waukesha, WI
The Auto Club Group is seeking Member Representative II's or Licensed Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. Participates in a team...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - State Farm Agent Team Member
As a customer service rep with Joseph Blangin Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. Previous custom...
Customer Service Representative
As a Customer Service Representative, you will provide customers with professional service and solutions. The Customer Service Representative is the first point of contact for customers arriving at our facility. Provide superior customer service to crew members and passengers. Assist customers with ...
Customer Service Representative Job
Customer Service Representative Job – Waukesha, WI 113059. If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Waukesha, WI, that is a perfect fit for yo...
Customer Service Representative Milwaukee Airport
The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on exp...
Customer Service Representative - 20-30hrs per week - up to 10hr shifts
Customer Service Representative. Here’s what you can expect working in Patient Registration (Customer Service): . Excellent customer service experience. ...
Customer Service Representative-Remote (Seasonal)
Customer Service Representative-Remote. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...
Customer Service Representative (MKE Airport) Hiring now
Provide exceptional customer service, engaging with members, potential customers, and general travelers. The CLEAR Service and Sales Representative (Ambassador) makes magic happen every day by creating frictionless experiences for our members. Previous customer service and/or sales experience is a p...
Customer Service Representatives - Muskego Office
Our strength as a successful and growing financial services provider is rooted in a long-standing commitment to serving the community with a personalized, one-on-one approach to banking and an emphasis on customer service. Waukesha State Bank - The Bank of Friendly Service, is looking for enthusiast...