Business Systems Analyst

Salary : $64,454.00 - $80,567.00 Annually

Location : MISSOURI CITY, TX

Job Type : Full Time

Job Number : C43-022824

Department : DEVELOPMENT SERVICES (PLANNING)

Opening Date : 02 / 28 / 2024

Closing Date : Continuous

Definition

• This is a full-time mid-level professional position in the City's Development Services Department. An individual in this position will assess and document business processes of the Department;
• identify and recommend process changes resulting from changes in business requirements and / or continuous improvement objectives;
• serve as the liaison between the Department and IT to troubleshoot issues with computer applications used by the Department;
• assist in the development of training materials and lead training related to business process changes and updated system functionality;

and complete related work as required

Reporting relationship : Director of Development Services

Examples of Work

• Coordinates with departments that utilize the EnerGov system regarding the creation and modification of new and existing process automation cases, workflows, reports, intelligent object formulation, custom fields, data and fee tables' maintenance, troubleshooting, planning, training and users' access security maintenance.
• Provides advice, guidance, and counsel to department directors, division managers and section supervisors on technology implementation, software issues, including electronic plans management software and online development center services.
• Assumes main point of contact role between system stakeholders and / or vendor, to resolve data interactions or system conflicts.

Performs programming using system data to provide custom reports.

Evaluates and prioritizes user requests for system enhancements. Analyzes business processes, details findings and suggests re-engineering steps.

Designs and conducts tests of new procedures.

• Prepares reports on various workload indicators and completes performance measures reports monthly and annually.
• Tracks, monitors and analyzes performance measures. Develops recommendations on operational technology improvements. Researches new products, practices, procedures, and alternatives.

Compose and maintain standards and procedures and provide feedback and coaching to departmental Super Users to improve effectiveness and efficiency.

Work with business units, stakeholder groups and other departments to plan and gather user requirements, and develop, validate and secure acceptance of business requirements documents.

Translate business requirements into detailed functional specifications to be used for system configuration, and to create support, communication and training documentation.

• Provide help desk services for external customers (CSS)
• Assign user role permissions for all Customer Service software systems and maintain a schedule of users and permissions granted.
• Establish training materials for all Customer Service software systems and coordinate regular training classes to ensure all users of the system are adequately trained.
• Work with functional leads on submitting support tickets to software vendors and monitor all open support tickets to ensure issues are being resolved in a timely manner.
• Facilitate monthly Energov system functional lead meetings.
• Adheres to assigned work schedules as outlined in city and department attendance policies and procedures.
• Chairs power user group meetings.
• Perform other related duties as assigned.
• Subject to 24-hour recall.

Education, Experience, or Certification

Bachelor's degree from an accredited college or university with major coursework in public administration, business administration, information technology, computer science, or related field and four (4) years of business analytics, program evaluation, and / or management information systems experience.

Experience in planning or building inspections is highly desirable. Valid Texas Driver's License required.

Supplemental Information

Knowledge of :

• Integrated software packages designed for and used by municipalities.
• Advanced principles and practices of computer hardware and software system analysis, design, testing, implementation and controls.
• Requirements analyses, needs assessment and project management techniques.
• Personal computer software packages, including spreadsheet and desktop publishing applications.
• Principles and practices of complex database design and administration.
• Principles and practices of troubleshooting software problems.
• Methods and techniques of developing and presenting technical documentation and training materials.
• Principles and practices of record keeping.
• Modern office procedures, methods and equipment.
• Principles and practices of business operations analysis.

Ability to :

• Communicate effectively in person and over the phone.
• Identify and conceptualize information needs, work flow sequences, and data requirements.
• Research and gather complex information from a variety of City, vendor and industry sources.
• Handle and prioritize scheduled and emergency projects, including end-user trouble-calls.
• Maintain composure and sense of humor in the face of system failures, heavy workload, constant interruptions and occasional angry customers.
• Reading, comprehending, and retaining technical information on computer products and systems.
• Develop accurate, effective, efficient technological solutions within the constraints of the system design and available resources, taking appropriate action and / or making appropriate recommendations related to complex IT problems.
• Communicate clearly and easily with users and vendors of varying levels of technical expertise.
• Analyze, diagnose and resolve difficult, complex problems and oversee all aspects of a complex system.
• Develop training materials; train team members in the use of complex technical equipment and software.
• Analyze, develop, maintain and administer complex databases and database management systems similar to those being used by the assigned department.

EMPLOYEE BENEFITS

The City of Missouri City is located less than 30 miles from Downtown Houston and is a great place to live, work and play.

For many individuals, working for the City provides a dual reward. First, it is their way of giving back to their community;

secondly, it is a noble way of making a difference in the lives of everyone who turns to City government for its services.

With more than 300 full-time employees, the City is committed to effective, efficient and responsive service. Furthermore, the City considers its employees its most valuable resource.

Therefore, we offer what is arguably one of the most attractive and comprehensive employee benefit packages offered anywhere in the state of Texas.

BENEFITS

MEDICAL (TWO PLANS)

1. UNITEDHEALTHCARE - HEALTH SAVINGS ACCOUNT (H.S.A) High Deductible Medical Health Plan

• Provider : United Healthcare
• Single coverage deductible - $2,000 annually
• Family coverage deductible - $4,000 annually
• Single coverage out-of-pocket maximum - $4,000 annually
• Family coverage out-of-pocket maximum - $8,000 annually
• Employee pays dependent premium

Contact the City's HR / OD Department for benefits summary, rates and additional details...

Health Savings Account (HSA)

• Provider : H.S.A. BANK
• Use for qualified medical, dental, vision and pharmaceutical expenses;
• Max Contribution for employee only $4,150 ( per the Internal Revenue Services )
• City contributes to employee only $1,250
• Max Contribution for employee / family $8,300 ( per the Internal Revenue Services )
• City contributes to employee / family $2,250
• Age 55+ Catch Up Provision max $1,000 (per the Internal Revenue Services )
• Unused balance rolls over to new year Account belongs to employee

Contact the City's HR / OD Department for benefits summary, rates and additional details...

2. PPO

• Provider : United Healthcare
• Deductible - Single - $1,000 / Family - $2,000 annually;
• Out-of-Pocket Maximum $3,000 individual - $6,000 family (Year);
• Prescription Drug Co-pays : $10 Generic / $40 Preferred / $80 Non-Preferred

TWO DENTAL PLANS

1. DHMO

• Provider : United Healthcare
• No deductible; No Annual Maximum
• Member co-pay depends on procedure
• Employee pays dependent coverage

Contact the City's HR / OD Department for benefits summary, rates and additional details...

2. PDP (Dental PPO)

• Provider : United Healthcare
• $1,500 per person annual maximum
• $1,000 orthodontic lifetime maximum

Contact the City's HR / OD Department for benefits summary, rates and additional details...

VISION

• Provider : United Healthcare
• No deductible

Contact the City's HR / OD Department for benefits summary, rates and additional details...

LIFE INSURANCE

• Provider : Ochs Securian Financial
• $50,000 Basic Life, Accidental Death & Dismemberment (Paid by the City)
• $10,000 Group Term Life (Spouse), not to exceed 100% of the employee benefit amount (Paid by the City)
• Supplemental Life Insurance available up to $500,000

Contact the City's HR / OD Department for benefits summary, rates and additional details...

FLEXIBLE SPENDING ACCOUNT

• Provider : Flores
• Pre-taxed Medical Spending Account
• Pre-taxed Dependent Care Account

Contact the City's HR / OD Department for current contribution limits and additional information...

SUPPLEMENTAL INSURANCE POLICIES

Provider : Aflac

• Accident
• Cancer
• Heart / Stroke
• Intensive Care
• Short-Term Disability
• Life Insurance

RETIREMENT BENEFITS

TEXAS MUNICIPAL RETIREMENT SYSTEM (TMRS)

• Statewide retirement system
• 7 % employee contribution
• City Contributes 2 to 1

Visit for additional information

OPTIONAL DEFERRED COMPENSATION

• MissionSquare
• ROTH - 457 B (MissionSquare)

Contact the City's HR / OD Department for maximum contribution rates for this year or additional information...

OTHER BENEFITS

HOLIDAYS 12 paid holidays per calendar year

New Year's Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving Day, Christmas Eve, Christmas Day, and one additional floating holiday for regular, full time employees.

VACATION

0-5 years of service 14 days

6 years of service 15 days

7 years of service 16 days

8 years of service 17 days

9 years of service 18 days

10-14 years of service 19 days

20 years & over of service 20 days

For those persons working a twenty-four hour shift, which includes sleeping time, each twenty-four hour shift shall be considered to be made up of two twelve hour days.

SICK LEAVE

• 6 days per calendar year
• Unlimited accrual

EDUCATIONAL REIMBURSEMENT

With prior approval of the employee's supervisor and Department Director, the City may reimburse up to 100 % of the cost of tuition, books, lab fees, etc.

for work-related courses or degree plans associated with the employee's current responsibilities or workshops / seminars and professional training sessions.

This is based on the successful completion of required course(s) with a passing grade of C or better. The maximum reimbursement is $3000 per Fiscal Year.

Contact the City's HR / OD Department for benefits summary, rates and additional details...

EMPLOYEE ASSISTANCE PROGRAM

Provider : Alliance Work Partners

• Confidential counseling for all types of personal or professional challenges;
• 8 free visits per family member, per problem area, per calendar year;

Contact the City's HR / OD Department for additional information

WELLNESS PROGRAM

• Free or reduced health screenings;
• Annual health fairs;
• Educational brown bag lunches;
• Free membership to Tennis & Recreation Center (employee only)

FUN BENEFITS

• Employee Thanksgiving Luncheon;
• Employee Christmas Holiday Party;
• City Sponsored Weight Watchers meeting at work;
• Public Service Recognition Week (daily events...)
• Years of Service & Recognition Awards EMPLOYEE BENEFITS

The City of Missouri City is located less than 30 miles from Downtown Houston and is a great place to live, work and play.

For many individuals, working for the City provides a dual reward. First, it is their way of giving back to their community;

secondly, it is a noble way of making a difference in the lives of everyone who turns to City government for its services.

With more than 300 full-time employees, the City is committed to effective, efficient and responsive service. Furthermore, the City considers its employees its most valuable resource.

Therefore, we offer what is arguably one of the most attractive and comprehensive employee benefit packages offered anywhere in the state of Texas.

BENEFITS

MEDICAL (TWO PLANS)

1. UNITEDHEALTHCARE - HEALTH SAVINGS ACCOUNT (H.S.A) High Deductible Medical Health Plan

• Provider : United Healthcare
• Single coverage deductible - $2,000 annually
• Family coverage deductible - $4,000 annually
• Single coverage out-of-pocket maximum - $4,000 annually
• Family coverage out-of-pocket maximum - $8,000 annually
• Employee pays dependent premium
• Contact the City's HR / OD Department for benefits summary, rates and additional details...

Health Savings Account (HSA)

• Provider : H.S.A. BANK
• Use for qualified medical, dental, vision and pharmaceutical expenses;
• Max Contribution for employee only $4,150 ( per the Internal Revenue Services )
• City contributes to employee only $1,250
• Max Contribution for employee / family $8,300 ( per the Internal Revenue Services )
• City contributes to employee / family $2,250
• Age 55+ Catch Up Provision max $1,000 (per the Internal Revenue Services )
• Unused balance rolls over to new year Account belongs to employee
• Contact the City's HR / OD Department for benefits summary, rates and additional details...

2. PPO

• Provider : United Healthcare
• Deductible - Single - $1,000 / Family - $2,000 annually;
• Out-of-Pocket Maximum $3,000 individual - $6,000 family (Year);
• Prescription Drug Co-pays : $10 Generic / $40 Preferred / $80 Non-Preferred
• TWO DENTAL PLANS

1. DHMO

• Provider : United Healthcare
• No deductible; No Annual Maximum
• Member co-pay depends on procedure
• Employee pays dependent coverage
• Contact the City's HR / OD Department for benefits summary, rates and additional details...

2. PDP (Dental PPO)

• Provider : United Healthcare
• $1,500 per person annual maximum
• $1,000 orthodontic lifetime maximum
• Contact the City's HR / OD Department for benefits summary, rates and additional details...

VISION

• Provider : United Healthcare
• No deductible
• Contact the City's HR / OD Department for benefits summary, rates and additional details...

LIFE INSURANCE

• Provider : Ochs Securian Financial
• $50,000 Basic Life, Accidental Death & Dismemberment (Paid by the City)
• $10,000 Group Term Life (Spouse), not to exceed 100% of the employee benefit amount (Paid by the City)
• Supplemental Life Insurance available up to $500,000
• Contact the City's HR / OD Department for benefits summary, rates and additional details...

FLEXIBLE SPENDING ACCOUNT

• Provider : Flores
• Pre-taxed Medical Spending Account
• Pre-taxed Dependent Care Account
• Contact the City's HR / OD Department for current contribution limits and additional information...

SUPPLEMENTAL INSURANCE POLICIES

Provider : Aflac

• Accident
• Cancer
• Heart / Stroke
• Intensive Care
• Short-Term Disability
• Life Insurance
• RETIREMENT BENEFITS

TEXAS MUNICIPAL RETIREMENT SYSTEM (TMRS)

• Statewide retirement system
• 7 % employee contribution
• City Contributes 2 to 1
• Visit for additional information

OPTIONAL DEFERRED COMPENSATION

• MissionSquare
• ROTH - 457 B (MissionSquare)
• Contact the City's HR / OD Department for maximum contribution rates for this year or additional information...

OTHER BENEFITS

HOLIDAYS 12 paid holidays per calendar year

New Year's Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving Day, Christmas Eve, Christmas Day, and one additional floating holiday for regular, full time employees.

VACATION

0-5 years of service 14 days

6 years of service 15 days

7 years of service 16 days

8 years of service 17 days

9 years of service 18 days

10-14 years of service 19 days

20 years & over of service 20 days

For those persons working a twenty-four hour shift, which includes sleeping time, each twenty-four hour shift shall be considered to be made up of two twelve hour days.

SICK LEAVE

• 6 days per calendar year
• Unlimited accrual
• EDUCATIONAL REIMBURSEMENT

With prior approval of the employee's supervisor and Department Director, the City may reimburse up to 100 % of the cost of tuition, books, lab fees, etc.

for work-related courses or degree plans associated with the employee's current responsibilities or workshops / seminars and professional training sessions.

This is based on the successful completion of required course(s) with a passing grade of C or better. The maximum reimbursement is $3000 per Fiscal Year.

Contact the City's HR / OD Department for benefits summary, rates and additional details...

EMPLOYEE ASSISTANCE PROGRAM

Provider : Alliance Work Partners

• Confidential counseling for all types of personal or professional challenges;
• 8 free visits per family member, per problem area, per calendar year;
• Contact the City's HR / OD Department for additional information

WELLNESS PROGRAM

• Free or reduced health screenings;
• Annual health fairs;
• Educational brown bag lunches;
• Free membership to Tennis & Recreation Center (employee only)
• FUN BENEFITS
• Employee Thanksgiving Luncheon;
• Employee Christmas Holiday Party;
• City Sponsored Weight Watchers meeting at work;
• Public Service Recognition Week (daily events...)
• Years of Service & Recognition Awards

Are you familiar with any programming languages?

Please select the years of experience you have related to business analytics and management information systems.

• Less than 1 year
• 2 years
• 3 years
• 4 years
• 5+ years

Do you have direct experience working in or with a Development Services, Planning, or Community Development Department?

Do you have experience working with software such as EnerGov, TRACKiT, or MyGov?

Required Question