Field Service Installation Technician

Location : Remote in DFW TX, Atlanta GA, Salt Lake City UT, or Denver CO

Pay Range : $28-$32 / hr

Extensive travel required

JOB SUMMARY & SCOPE :

Plan, execute, and troubleshoot various on-site engineering assignments, including installations and fault finding for a range of automated systems including;

image-based identification and inspection systems, RFID and Bluetooth ID solutions, refrigerated Locker Systems, Autonomous Mobile Robotic Systems, Print / Applicator Systems, and other automated technology as needed.

• Interface with customers and management to ensure project status updates and address service issues.
• Provide high-level customer service and satisfaction.
• Extensive travel (up to 90%) required for customer site visits.

KEY ACCOUNTABILITIES :

• Independently complete technical analysis on complex systems.
• Interpret engineering drawings and possess knowledge of industrial controls and communication protocols.
• Experience with Electro-Mechanical systems.
• Handle difficult customer situations with logical troubleshooting.
• Demonstrate excellent time management and proactive communication.
• Multitask and work effectively under pressure.
• Collaborate effectively as part of a team.
• Maintain a focus on customer satisfaction.
• Build transparent communications internally and externally.
• Perform additional duties as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS :

• Professional qualification in relevant engineering field with 2-3 years of experience in relevant environments, or equivalent combination of education and experience.
• Knowledge and experience in Machine Vision Systems, Autonomous Mobile Robotics, Refrigerated Locker Systems, and Print / Apply Systems.
• Basic Java scripting experience for data formatting and communications.
• Flexibility to work evening / weekend hours or varying patterns.
• Potential for occasional international travel.
• Ability to work remotely and within a team environment.
• Valid Driver's License without restriction.
• Legal authorization to work in the country.
• Physical capability for prolonged standing / walking, lifting, and ladder use.

TYPICAL PERFORMANCE TARGETS :

• Sustained excellence in project and process delivery.
• Continuous improvement in delivery efficiency.
• Innovation in safety, quality, and / or cost.

LANGUAGE SKILLS :

• English primary language for daily operations, with additional support for Spanish, French, and Dutch.
• Effective reading and interpretation of documents and correspondence.
• Proficient verbal communication with internal and external stakeholders.

DECISION MAKING + REASONING :

Accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS :

Collaborative engagement with Customer Service Engineers, Solution Engineers, Field Services Installation Specialists, Sales / Sales Management, Peak Management Team, and Customer Management.

About Peak Technologies :

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.

Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.