Automotive Service and Retail Store Manager - Joliet, IL

Text "Belle" to 22633 to apply!

JOB SUMMARY :

The Store Manager is a positive, energetic, ambitious team player that provides 100% customer satisfaction. This position is responsible for the overall operations of a fast-paced tire and automotive service facility.

Duties and Responsibilities :

• Continuous thinking and sharing of ideas to improve Belle Tire
• Do the right thing for the customers, employees, and vendors
• Assess customers' needs and provide Belle Tire solutions according to their needs
• Meeting and exceeding defined goals and objectives
• Building customer relationships
• Managing a cash drawer : cashing customers out
• Clean shop, showroom, restrooms, and waiting room if needed
• Pick up tires / parts from stores and vendors if needed
• Open and Close the location
• Assists manager with coaching and directing employees
• Scheduling of employees
• Daily cash reconciliation
• Managing and coaching the employees
• Directing and controlling the workflow in the service department
• Personal growth of each team member
• Inventory management
• Facility management
• Communicate with Marketing to manage showroom look and feel
• Recruiting and terminating employees
• Understanding and analyzing a profit & loss statement
• Order new shop employees' uniforms
• Follows Belle Tire's safety policies
• Other duties as assigned by retail store manager

Minimum Qualifications :

Basic Qualifications

• 18 years of age
• Valid driver's license
• Willing to relocate within a 30 mile radius
• Ability to communicate clearly and professionally with co-worker, management and customers
• Ability to read and write English
• Ability to listen and process knowledge
• Must possess time management skills
• Must possess ability to multi-task
• Ability to delegate
• Excellent organizational skills
• Ambitious
• Represents one's self and Belle Tire in a professional manner
• Demonstrates a commitment of high quality service to internal and external customers
• Expected to coach and train other employees
• Calm, sympathetic, and fair
• Ability to complete tasks thoroughly, accurately, and in a timely manner
• Expected to handle day to day paperwork of retail operation

Education Requirements

High School Diploma / GED is required

Experience Requirements

• Automotive Background is required
• Previous Belle Tire Management experience

Physical Demands :

• Must be able to stand for long periods of time
• Must be able to occasionally lift over 60 pounds
• Requires motion entailing bending, twisting, pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Preferred Qualifications :

• Thorough knowledge of Point of Sale
• Thorough knowledge of Nelle
• Thorough knowledge of Order Trac
• Thorough knowledge of Glass Software (currently Quest)
• Thorough knowledge of recording system (currently Log My Calls)
• Thorough knowledge of customer service software (currently Medallia)
• Thorough knowledge of recruiting software
• Thorough knowledge of e-mail software
• General knowledge of Microsoft Office : (Excel & Word)
• Ability to process all forms of payment
• Thorough knowledge of Belle Tire's shipping and receiving procedures
• Thorough knowledge of Belle Tire's physical inventory procedures
• Thorough knowledge of Belle Tire's Tire Sales Process
• Thorough knowledge of Belle Tire's Auto Service Sales Process
• Thorough knowledge of Belle Tire's products and services
• Thorough at analyzing Belle Tire's Profit & Loss Statement
• Thorough knowledge of Belle Tire's opening and closing procedures
• Thorough knowledge of Belle Tire's alarm system operation
• Thorough knowledge of Belle Tire's Tire Technician Process
• Thorough understanding of the Bureau Automotive Repair (B.A.R) rules
• General knowledge of how and why Belle Tire's shop equipment works
• Thorough knowledge of Belle Tire's hiring and termination procedures

Working Conditions :

Varying work hours, Mon-Sat, some overtime may be required. Workshop environment, with heavy physical requirements : long periods of standing on your feet, lifting up to 60 pounds to chest level, bending, twisting, grabbing, and reaching.