ENDOSCOPY Clinical Specialist, ESD (Kansas City, Missouri)

Customer Support Specialist

The purpose of this role is to provide customer support of Fujifilm ES equipment in the Endoscopy department and / or specified departments by managing all relevant equipment, providing basic troubleshooting, and training for proper care and handling of our equipment. This role provides onsite, hands-on client support for Fujifilm Endoscopy's entire product catalog. This role provides education and training to Company personnel and customers. This position reports directly to the Regional Sales Manager or Zone Sales Director and is the primary sales support resource for the Company and its sales team.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles."

Job Description

Duties and Responsibilities :

Assist in driving sales revenue inside the regional territory as directed.

Assist in driving sales revenue outside of the primary regional territory or zone as required by the company and approved by the RSM.

Support the clinical demonstration process by direct sales personnel or sales partners as directed.

Lead the pre-demonstration process required to ensure that a successful clinical demonstration process occurs.

Serve as a primary resource for the training of customers on the proper use of equipment in the clinical setting.

Serve as a primary resource for educational materials in the field.

Partner with the Product & Marketing Team in the on-going development of required educational resources for the customer, sales team, Field Service Team, and internal support personnel.

Support the training of new field sales and support personnel when requested.

Perform as the field-based experts on proper reprocessing techniques for use by its customers.

Support of VIP customers as directed.

Provide weekly and / or monthly reports to management as directed.

Provide and maintain customer data for integration into a future database application.

Attend local, regional, and national trade shows as requested.

Adhere to all safety policies and procedures.

Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications :

Minimum of 3 to 5 years of field sales experience or clinical experience desired.

Knowledge of and experience in GI / pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred.

Bachelor's degree in business, marketing or related quantitative disciplines preferred.

Special Skills or Other Job Requirements :

Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint).

Proficient in the use of MS Outlook and other email applications.

Strong communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.

Strong time management skills.

Ability to multi-task and work on several projects simultaneously.

Strong written communication skills to write reports and relay information accurately and in a timely manner.

Ability to prioritize customer requirements.

Ability to present information in front of small groups of people.

Ability to understand basic mathematical requirements for discount calculation.

Physical Requirements :

The ability to use your hands and fingers to feel and manipulate items, including keyboards.

The ability to stand, talk, and hear.

The ability to lift and carry up to 25-50 lbs.

Close Vision : The ability to see clearly at twenty inches or less.

Travel :

Travel requirements 75%

Salary and Benefits :

$70,000.00 - $75,000.00 annually (depending on experience) $49,500 variable comp opportunity Company Car Medical, Dental, Vision Life Insurance 401k Paid Time Off

EEO Information :

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information :

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department.

Job Locations : US-Remote