Growth Operations Manager (Remote - US)

Job Description

Job Description

About Your Role :

Our Growth team uses data, systems thinking and automation to strategically scale revenue. As a Growth Operations Manager on the team, you will own the systems and processes that power marketing campaigns, generate pipeline and directly accelerate revenue growth.

If you think outside the box, keep tabs on new tools and martech, love to build, experiment and optimize, believe that AI can be used thoughtfully to augment human workflows and you are obsessed with ensuring everything you touch is organized, well-documented, automated, trackable and designed for scale, this is the right role for you.

Who You Are :

• In this cross-functional role, you’ll work with marketing, sales, product, and more to prioritize GTM projects, identify and execute on opportunities to optimize our customer journey, build and improve marketing campaigns, track leading indicators and report on results.
• You’ll be the point person for all marketing campaign operations and new implementations, supporting customer acquisition, expansion, and retention.
• You’ll obsess over the operations and efficiency of our customer lifecycle to ensure a delightful experience for buyers, speedy meeting booking, proper follow up by sales, stellar enablement, personalized touchpoints at key milestones and smart expansion / upsell campaigns.
• You will proactively ensure that everything in our MarTech stack is working as it should be, owning and maintaining the technology foundation that delivers an exceptional experience for our buyers and supports our marketing goals.
• You’ll proactively partner with our signal partners, bizops and sales ops as you own and innovate on lead scoring, nurtures, and signal-based triggers.
• You’ll build advanced automated workflows using tools like Sendoso, Clay, ChatGPT, 1st, 2nd, and 3rd party signals and Marketo / Salesforce.
• You will be obsessed with helping the GTM team make smarter data-driven decisions, consistently tracking, testing, and analyzing funnel data and campaign metrics in Hockeystack, Marketo, SFDC, Tableau, and more to improve and optimize programs.
• You are comfortable working with large data sets and multiple integrations, and you are skilled at creating dashboards / pulling reports and summarizing findings for stakeholders.
• You have strong, hands-on technical expertise with marketing tools like Marketo, SFDC, Chili Piper, UserGems, Qualified, Outreach, LeanData, Apollo, Clearbit, ChatGPT, and MadKudu.

Your Experience :

• 3-5 years of Marketing / GTM Operations experience.
• Advanced knowledge in Marketo & SFDC.
• Strong hands-on experience with marketing initiatives including implementing lead ingestion through website form fills, API webhooks and lead gen forms, running enrichment to ensure data quality needed to route leads, implementing webhooks, intent triggers, and lead lifecycle management.
• Impeccable analytical and conceptual problem-solving skills. Big plus if you have an entrepreneurial hacker’s mentality and are energized by finding novel ways to drive revenue and optimize our funnel.
• Strong ability to operationalize campaign operations management at scale.
• Excellent cross-functional stakeholder management and communication skills.
• Experience working with a high degree of autonomy in a fast-moving startup or a hyper growth environment.
• Excellent judgment and prioritization skills.

What We Believe :

One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us.

By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.

Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential.

We empower our team and lift them to higher levels of achievement, both personal and professional.

• Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative / groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint.

At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.

What You'll Love :

• Comprehensive Medical Plans plans - we’ve got you covered!
• Take-What-You-Need Time Off
• Vacation Bonuses 2X / Year
• 401K Plan
• FSA Plan
• Free General Medical & Mental Health care via Healthjoy
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• Access to Employee Assistance Programs (EAPs)
• Fitness discounts through ClassPass
• End-to-end family planning discounts through KindBody
• Discounted pet insurance through Pin Paws
• Free and discounted legal benefits through Rocket Lawyer
• Financial wellness benefits through Morgan Stanley

How we work :

• We work sane, sustainable and flexible working hours.
• We offer PTO, and have a genuine, supportive culture around work life balance and boundaries.
• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
• We provide comprehensive benefits to reward and support our employees.

Who We Are :

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale.

This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users.

Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.

Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

Sendoso is an equal opportunity employer : we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

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