Sales & Customer Support Specialist (onsite)

Job Description

Job Description

DITSCH USA creates memorable pretzel experiences! We bake artisan pretzels available for both food service and retail markets.

As a leading producer of pretzels, we are committed to freshness and providing clean-label products. The quality of our irresistible products comes from more than 100 years of experience and craftsmanship in the ART OF PRETZEL MAKING!

We seek those who want to learn and grow within our organization. Ditsch USA offers development options to add to your skill set and open new opportunities for you within our organization.

At Ditsch USA you will find a welcoming, safe, and team-orientated environment.

The key responsibilities of the Sales & Customer Support Specialist are to manage the overall Sales & Customer Support for our Sales Team both externally and internally.

We are engaging in new channels of distribution including Retail, C-Stores, and E-Commerce, and this role will involve developing sales customer support tools and managing the increasing data / information demands of these channels.

This individual will also be responsible for operational execution of Customer Service including order entry, completing customer information inquiries, etc.

The position reports to the SVP Sales & Marketing.

Responsibilities :

• Manage Key Sales Records & Reports
• Customer Service
• Order entry
• Work directly with some smaller customers regarding OSB (Order, Shipping, Billing)
• Work with Logistics / Production Planning towards improved communication and planning
• Customer Portals
• Manage information in key customer portals and update as necessary working with other functions such as QA and Logistics
• Strong working knowledge and experience in managing product set-up pertaining to GS1, GS128 1WorldSync, Syndigo, etc.
• Trade Shows Support trade show preparation
• Manage communication with Sales regarding inquiries and new business
• Support Sales on materials and information required for developing customer business
• Manage Customer Inquiries for support and information
• Complete standard customer data sheets / information requests

Requirements :

• Strong knowledge regarding GS1, GS 128, UPC coding, etc.
• Strong skills with Microsoft Office, especially EXCEL and POWERPOINT
• Strong experience with data management with Customer Portals
• Previous experience and success with direct customer interface
• Previous experience preferred in Grocery Retail and / or Food Service B2B
• Ability to manage multiple tasks at one time
• Strong attention to detail
• Strong ability to work with others
• Strong independent motivation to work towards agreed goals and strategic plans
• Work is located at Ditsch USA Springdale, OH headquarter office

If you are passionate about providing sales support and want to join a dynamic team, we encourage you to apply for this position.

Compensation Range : $60,000 - $75,000

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, and other job-related qualifications / skills.

The Company reserves the right to modify this pay range at any time. We offer a comprehensive benefits package, and opportunities for growth and development.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this role.

Duties, responsibilities, and activities may change at any time with or without notice.

The physical requirements are representative of those an employee may encounter while performing the job's essential functions.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

For more information, visit www.ditsch.com / en

Ditsch USA, is an equal-opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.