Description
Job Summary
Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service.
Provides support to satisfy the customer's needs by placing orders; answering inquiries; resolving problems and fulfilling requests.
This is a FULL-TIME Seasonal Opportunity,
- The schedule options for this position are : 8am-4 : 30pm, 9 : 30am-6pm, OR 11 : 30am-8pm and one rotating weekend day.
- Upon completion of our 2 week in-store training at our Huebner Oaks location in San Antonio, this will be a REMOTE, Work-From-Home position.
This assignment will last through January 3rd.
WHAT YOU WILL BE DOING :
- Responding to high volume of phone and / or digital communications (chat or email) from customers while providing an exceptional customer service experience.
- Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience.
- Filing and other general clerical duties as required by supervisor.
- Assisting and resolving customer complaints / issues by clarifying and researching. Escalating unresolved complaints / issues to supervisor.
- Assisting customers with placing orders, providing recommendations and information on products.
WHAT YOU WILL NEED :
- High School diploma or general education degree (GED).
- Customer service and call center experience preferred.
- Excellent oral, written communication and listening skills.
- Strong problem solving, time management and organizational skills.
- Computer proficiency.
- Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence.
Ability to effectively present information to customers and other employees of the organization.
- Ability to work a flex schedule, including a Saturdays or Sunday rotation.
- Bi-lingual Spanish / English is a PLUS .
- Strong problem-solving skills, and the ability to quickly learn new technology
- Enthusiastic, willing to learn, and contributes to a positive team spirit.
- Ability to pass a pre-employment background check that meets company standards.
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