Restaurant General Manager

Job Description

Job Description

SUMMARY :

The Restaurant General Manager is responsible for the day-to-day operations, hiring and training qualified staff members, and maintaining high food standards.

The General Manager will also be responsible for developing strategies that reduce costs and increase sales within the company and will create a positive brand image through consistent customer service and a strong understanding of restaurant protocol with professionalism and a positive attitude, contributing to the growth and popularity of the restaurant, as well as the long-term success of the employees.

RESPONSIBILITIES :

• Control operations by developing effective policies, creating high standards, and working to adjust when appropriate.
• Ensure an outstanding dining experience by regulating presentation, taste, service, and atmosphere for all guests; develop ways to cultivate a regular customer pool.
• Recruiting, hiring, and training all restaurant staff, including servers and hosts.
• Follow all appropriate health codes and local jurisdiction food handling requirements, maintain food safety certifications, and model exemplary food health safety practices to employees.
• Create a professional atmosphere that sustains top employee safety standards and provides guidelines to personnel to eliminate hazards and dangers in the workplace.
• Look for new and innovative solutions to problems in the restaurant industry.
• Lead the restaurant to achieve new and greater goals to stand above the competition within the industry.
• Review P&L
• Review GL
• Identify improvement areas and devise remedies for improvement.
• Complete detailed P&L review.
• Follow-through with solutions on variable cost issues.
• Complete the annual budget and present it to the Vice President of Food & Beverage.
• Manage Capex Projects.
• Supervise the accurate completion of daily financial reports.
• Take all appropriate measures to ensure that all variable costs are in line with budgeted expectations.
• Respond to immediate cost control issues.
• Ensure all inventories are turned in at the specified time.
• Ensure the accuracy of monthly and weekly inventories.
• Ensure the security of all inventories.
• Ensure consistency of inventory procedure and communication to new managers regarding SOPs.
• Ensure inventory levels are at budget compliance.
• Attend and contribute to weekly Sales and Marketing meetings.
• Follow through on all self-assigned tasks.
• Distribute to a specified Distribution List.
• Work with the Marketing team to generate new ideas for the restaurant.
• Work with Chef and Sommelier to promote specials.
• Establish and maintain Concierge program.
• Establish and maintain Community outreach.
• Establish and maintain Grass roots plans.
• Supervise, manage, and mentor all managers on all HR matters.
• Participate in all Disciplinary Actions.
• Host Weekly Manager Meetings at specified times distribute minutes, follow up, and hold managers. accountable for actions required from the meeting.
• Ensure information is accurate and up to date.
• Follow up with the status of all tasks at the next meeting until completion.
• Ensure notes get distributed to the specified distribution list.
• Direct all FOH Management, Supervisors, and Leads.
• Participate and contribute to all BOH Management meetings.
• Responsible for Supervision / Execution of all FOH Management Job Duties.
• Open and clear communication with Corporate.
• Conduct a thorough investigation of guest complaints and find a resolution.
• Follow up with guests immediately after the complaint is received (within 24 hours).

QUALIFICATIONS :

• A minimum of 5-10 years’ experience in a restaurant management position.
• Experience in resolving customer issues / complaints as well as overall excellent customer service required.
• Strong knowledge of front and back-of-house operations including food, beverages, staff supervision, inventory, and food safety.
• Knowledge of food safety regulations and best practices.
• Familiarity with catering, food production, and hotels is a plus.
• Proven Proficient in all Microsoft Office applications.
• Track record of meeting financial targets and managing budgets.
• Flexibility to work evenings, weekends, and holidays as required.
• Solid time management, organization, and prioritization skills.
• Proven ability to effectively build and foster a team environment.
• Ability to make decisions in a fast-paced environment.
• Ability to manage multiple projects and recommend / implement effective solutions.
• Customer service oriented.
• Excellent problem-solving / decision-making skills.
• Ability to work independently and proactively in a fast-paced environment.

EDUCATION :

Associate or bachelor’s degree in business management or a Related Field.

LANGUAGE SKILLS :

Excellent verbal and written communication skills in English and Spanish (preferred).

REASONING ABILITY :

• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergencies.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer; must be able to lift up to 15 pounds at times.
• This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day.
• Must frequently lift and / or move items not to exceed 40 pounds, and use hands to finger, handle, or feel objects, tools, controls, etc.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions.

The noise level in the work environment may range from moderate to loud.