About the team
Our order and fulfillment team is dedicated to providing a seamless shopping experience for our users and empowering sellers to succeed on our platform.
Our team plays a crucial role in ensuring efficient order processing and fulfillment operations for our sellers, driving growth and customer satisfaction.
As a product solutions and operations manager in this team, you will be responsible for overseeing the end-to-end order and fulfillment management process on TikTok Shop.
You will collaborate with cross-functional teams to optimize processes, resolve issues, and drive improvements to enhance the seller and customer experience.
Responsibilities : - Develop and implement strategies & solutions to streamline seller order and fulfillment processes, ensuring efficiency, accuracy, and timeliness.
- Collaborate with product, engineering, and operations teams to define requirements and priorities for order management systems and tools.
- Serve as the primary point of contact for sellers regarding order-related inquiries, issues, and escalations, providing timely and effective resolutions and educations.
- Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in order processing and fulfillment operations.
- Lead cross-functional projects and initiatives to address operational challenges, improve workflows, and enhance the seller and customer experience.
- Develop and deliver training materials and resources to educate sellers on order management best practices and platform features.
Minimum Qualifications : - Strong understanding of order processing workflows, systems, and best practices in e-commerce operations.
- Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and drive data-driven decisions.
- Proven track record of managing cross-functional projects and driving process improvements in a fast-paced environment.
- Exceptional communication and stakeholder management skills, with the ability to collaborate effectively with internal and external partners.
Preferred Qualifications : - Bachelor / Master degree in business, operations management, supply chain. - 5 years of experience in business operations, or program management roles, with a focus on order management and fulfillment.
- Experience working with third-party logistics providers and managing vendor relationships is a plus.- Passion for delivering an exceptional shopping experience for sellers on TikTok Shop.
- Stakeholder management skills, with the ability to collaborate effectively with internal and external partners.
TikTok Shop - Product Manager, Apps and API
We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands. This product manager will be responsible for products and features for the Partner Product team, working with...
TikTok Shop - Fulfillment Capacity & Planning Manager
TikTok Shops Supply Chain and Logistics is seeking an experienced Fulfillment Capacity and Planning Manager to play a crucial role in developing and optimizing fulfillment operations. Balance supply and demand, assess and improve efficiency of logistics operations. TikTok's global headquarters are i...
TikTok Shop - Senior Product Manager - Seller Trading
Have an in-depth understanding of shopping habits, and collaborate with software engineering and product designers to define product roadmap and strategy systematically to improve seller order, after-sale performance, and related experience. Responsible for seeking new high-efficient and seller-frie...
Principal Product Manager
Beyond this, you will help shape the product culture and work hand in hand with design, engineering, and others to launch and ship high-quality products to our customers and users. Product Lifecycle and Performance Management: Oversee the entire product lifecycle, from ideation to launch, to product...
Data Scientist Lead, Global Monetization Strategy & Analytics
The Research Scientist will partner with senior leadership to develop long term strategic solutions and will represent and sponsor them to leaders in our organization and other partner organizations such as monetization products and technologies. Our company benefits are designed to convey company c...
Account Manager – Seattle, WA
Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER. Account Manager – Seattle, WA. Achieve top-...
Marketing and Communications Manager, O Dea High School, Seattle
This position leads and manages O’Dea High School’s marketing, branding, and communication efforts. Develop and implement comprehensive marketing and communication strategies aligned with O’Dea’s mission and goals. Collaborate with faculty, staff, and students to generate compelling stories and cont...
Manager, Product Development
It serves as the primary liaison between technical and non-technical departments in order to ensure the rapid development of products achieve project objectives for scope, schedule, budget and product costs. Experience in Design Verification and Validation process of complex electro-mechanical syste...
Senior Product Manager I
The Product Management team guides the strategy and vision for Disney’s incredible global digital products portfolio - from Disney+, Hulu, ESPN+ and the ESPN App to Marvel Unlimited, National Geographic, ABC and ABC News, and film websites and games. Whether that’s evolving our streaming and digital...
TikTok Shop - PMO Project Manager, Key Accounts/Central Teams
You will have an immediate impact on TikTokShop US operations team; improving productivity via streamlining initiatives, overseeing key strategic projects and facilitating efficient cross-function operations. TikTok is seeking an experienced Project Manager to work in our US Ecommerce team on a vari...