Salesforce Developer and Systems Analyst

Job Description

Job Description

BASIC JOB FUNCTION :

Perform data integration and administration, application development and administration, support, website maintenance and Managed Service Provider (MSP) relationship support.

Manage the technology support or integration needs for team projects and key initiatives or projects as assigned by the COO.

Design, develop, implement, and maintain existing and new databases. Serves as analyst and project coordinator for in-house data capture, analysis and reporting integration initiatives with overall responsibility for project planning and implementation, user support and continual analysis of departmental systems in relation to internal and external requirements.

Optimize and evolve the NHS technology ecosystem to promote a smooth workflow and the client service experience and efficiencies.

PRINCIPAL JOB DUTIES & RESPONSIBILITIES :

DATA INTEGRATION (50%)

Work with data analysts and business leads to facilitate the intake of client data allowing organization

to measure and evaluate program interventions

• Source, design, develop, and maintain data integration databases and extraction middleware
• Design, develop, and maintain SQL Queries, Scripts, COTS and custom reports required
• Design, develop, and maintain databases in support of data integration and reporting needs

DATA ADMINISTRATION (20%)

• Configures or provides configuration data to vendor-maintained systems to meet technical environment and / or business requirements
• Manage vendors and associated SLAs for database administration, maintenance, backup, recovery, integration, migration, conversion, extraction, and reporting of all company data and / or databases
• Performs application administration including but not limited to : user and security administration, functional application and database configuration, application integration and configuration

APPLICATION DEVELOPMENT & WEBSITE MAINTENANCE (20%)

• Design, develop, and maintain proprietary or customized, middleware and software applications to support business requirements including application upgrades, modifications, additional code, modular code, etc.
• Liaise with website development group to configure and maintain website, make website enhancements, and create modules as required by business leads
• Design, develop, and maintain databases and data processing hosted by the website
• Administers website users, access, security, and configuration as required by the business

IT DEPARTMENTAL SUPPORT (10%)

• Perform NHS IT operations duties as assigned especially to assist the MSP who provides help desk services for the organization
• Manage data integration, administration, application development, website maintenance, and Business Intelligence (BI) departmental support projects and initiatives
• Supports all BI departmental efforts, initiatives, responsibilities, and projects related to data analysis, integration, reporting, process flow, and configuration as well as other IT scope responsibilities including but not limited to : help desk, systems administration, vendor SLA, etc.
• Assists in developing user documentation and departmental policies and procedures that impact the use of application systems.
• Maintains understanding of organizational strategies and goals through interpersonal, written and oral communication skills and utilizes this understanding to perform research, design and development, maintenance, and implementation of data solutions
• Maintains high skill level and expertise with assigned database development, middleware, and software tools and utilizes proven software development methods and practices to ensure quality delivery of products and services
• Maintains required job skills and core professional competencies. Attends and participates in required educational programs and staff meetings.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities with the exception of external resources and major projects. This job requires a successful candidate to collaborate with business and program leads to support the agency’s needs.

PERFORMANCE MEASURES :

• Develops and maintains custom database connectors, integration code, and reporting code in working condition with 95% uptime.
• Supports NHS organizational reporting requirements, both internal and external, meeting required reporting deadlines 95% of the time.
• Coordinates projects and tasks as assigned and completes projects within acceptable target project completion time and quality criteria as defined by project or task.
• Individual work contributes to the following NHS ISS KPIs :
• Customer Satisfaction (Internal and External)
• Mission Achievement
• Project Completion
• Capability (SW Resources)
• Competency (IT Human Resources)
• Workflow Productivity
• Operational Effectiveness and Efficiency
• System Security

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies :

• Analytical - Collects and researches data; designs work flows and procedures.
• Problem Solving - Gathers and analyzes information skillfully.
• Project Management - Coordinates projects; communicates changes and progress; completes
• projects on time and budget.
• Business Acumen - Understands business implications of decisions; aligns work with

strategic goals.

• Cost Consciousness - Develops and implements cost saving measures; conserves organizational resources.
• Judgment - Exhibits sound and accurate judgment; includes appropriate people in decision- making process.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.

Planning / Organizing - Prioritizes and plans work activities; uses time efficiently; Develops realistic action plans.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work;

develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

POSITION QUALIFICATIONS :

Education :

A Bachelor of Science (B.S.) degree with a focus in Computer Science, Information Technology, Engineering, Business Administration or another relevant degree from an accredited institution is preferred.

If you have an AA or no college degree, then 4+ years of equivalent and relevant work experience is required.

Job Experience :

Four (4) years’ experience in systems analysis and process analysis and / or programming required, with project management responsibilities desired.

Special Knowledge & Skills :

Strong knowledge of structured programming techniques, networking, and database / system development methodologies. I.E. SQL server, T-SQL, ADO, ADO.

Net, UML and Visual Studio with Microsoft Solutions Framework, Rational Unified Process and SDLC preferred.

Certificates, Licenses, Registrations

Microsoft SQL Certification or DBA Certification desired.

Other Requirements :

• Experience with 1 more of the following Database Languages : MS SQL, Structured Query Language, any proprietary languages
• Experience with one or more of the following Programming Languages (middleware,

software) : .NET, C#, R, MS Access, Java, MS SQL, SQL Scripting

• Proprietary Software Languages : as needed
• Flexibility to travel locally and out-of-town for in-person trainings, networking, collaborative efforts, technology conferences / seminars

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee :

• is frequently required to sit and talk or hear,
• occasionally required to stand and walk; and
• must occasionally lift and / or move up to 25 pounds, including lifting of computer hardware (monitors, central processing units, etc.

and bending, crawling in tight spaces.