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Customer Support Specialist

VirtualVocations
San Antonio, Texas, United States
Full-time

A company is looking for a Customer Support Specialist to provide support for their software products.Key ResponsibilitiesManage customer support requests using Jira and serve as the first point of contact during weekends and holidaysEvaluate suspicious payments and manage the RevEngine quarantine queue for potential fraudCreate Salesforce reports and build Mailchimp campaigns for fundraising analysisRequired QualificationsAt least one year of customer service experienceExperience with SaaS customer serviceFamiliarity with Salesforce, Mailchimp, and JiraAbility to work independently in a fully remote environment

16 hours ago
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