Loss Prevention Supervisor

Loss Prevention Supervisor

The Loss Prevention Supervisor plays a key role in delivering exceptional service that consistently exceeds guest and member expectations. This position is focused on creating lasting guest relationships by upholding high service standards, ensuring strict adherence to safety protocols, and being well-versed in all areas necessary to assist guests effectively. The Supervisor serves as a proactive presence, committed to maintaining a secure and welcoming environment while supporting the overall guest experience.

Responsibilities

Conduct routine property patrols to observe, report, and address any safety or security deficiencies.

Respond promptly and effectively to all emergency calls in accordance with established emergency procedures.

Handle guest and employee complaints or requests for assistance professionally and in line with departmental and corporate policies. Coordinate with outside agencies as needed to ensure proper support is provided.

Document all incidents, events, and actions taken during the shift with thorough, factual, and professional written reports.

Maintain the integrity of the lost and found process, including secure storage and release of items per hotel policy and legal guidelines.

Maintain strict confidentiality regarding sensitive information and actions performed while on duty, in line with legal and corporate standards.

Conduct initial investigations and follow-ups on complaints, accidents, and incidents involving guests or staff.

Support the Director of Loss Prevention in developing, implementing, and managing safety and loss control programs and initiatives.

Ensure complete knowledge and compliance with all departmental and resort policies and procedures.

Enter data and maintain records related to investigations, incidents, and complaints in the appropriate databases.

Assist in delivering safety and loss prevention training for officers and resort staff.

Create and ensure completion of daily staff checklists and required reports.

Motivate and lead team members, fostering a positive and cohesive work environment.

Provide guests and owners with accurate information about the property and surrounding area.

Monitor staff adherence to standard operating procedures.

Maintain a clean, hygienic, and organized work area.

Perform administrative duties such as filing, report distribution, photocopying, and faxing.

Serve as a witness and provide testimony in civil or criminal court cases as required.

Organize and maintain incident and accident files.

Supervise audits of employee lockers and staff housing.

Monitor and follow up on footage from loss prevention camera systems.

Assist with officer scheduling and timekeeping duties.

Qualifications

Must be at least 18 years of age.

Must possess a valid driver's license and meet the minimum requirements set by Motor Vehicle Records.

CPR, Basic First Aid, and AED certification must be acquired within 90 days of hire or placement.

A minimum of one year of professional Loss Prevention or Law Enforcement experience is required, or current state certification as a Private Security Officer.