Overview : Level : Staff III
Level : Staff III
Recruiter : Manuel Garcia
POSITION SUMMARY
General
Capture orders from Associates and guide them to achieve the best results from Herbalife products and services.
Functions and Responsibilities
Capture and track orders from Associates via telephone, showing empathy and good service.
Document any adverse events reported by an Associate or Customer and continue the corresponding process to ensure they receive follow-up from GMPSS.
Provide information on promotions, events, and new products to Associates.
Guide Associates to achieve the best results from the company’s products and services.
Reactivate accounts of associates who request it via telephone.
Processes and Controls
Follow the corresponding Order processes and procedures.
Correctly code cases in HCM for timely follow-up and corresponding reporting.
SUPERVISORY RESPONSIBILITIES :
N / A
Job Qualifications :
ORGANIZATIONAL RELATIONSHIPS
Interact with the Associate Relations, Order Support, and GMPSS areas.
JOB PROFILE :
Skills / Education / Experience :
Technical degree and / or completed high school.
One year of customer service experience.
Outstanding customer service attitude.
Basic knowledge of Microsoft Word, Excel, Email, and Internet.
Ability to solve problems and perform activities delegated by the supervisor.
Results-oriented.
Ability to interact with all levels of the organization.
Excellent verbal and written communication in Spanish and English.
Teamwork.
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