Job Description
Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters.
The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.
Job Summary
The Technical Support, AV & Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff.
The Specialist will identify, research, track, monitor and resolve technical issues.
Job Responsibilities
Resolves incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
Analyzes and resolves problems according to shifting priorities, time frames and resources, as well as documenting resolutions in call tracking system.
Effectively documents all support calls and, if necessary, escalates calls to proper internal support person. Monitors progress through resolution.
Monitors support activity and informs team / manager of any perceived trends, positive or negative, in calls being received and / or solutions being employed.
Acquires and maintains knowledge of relevant products, current support policies, and methods of support delivery.
Troubleshoots, diagnoses and identifies failing / failed parts or systems through the use of hardware diagnostic software and routines.
Assists in the management and maintaining of the hardware asset inventory.
Imaging and repair of equipment.
Provides deskside support.
Performs setup of video teleconference equipment.
Performs setup of conference room technologies; projectors, screens, PCs.
Participates in the implementation of special projects as requested.
Consistently models the highest levels of client service orientation and professionalism.
Continually improves technical proficiency through research, self-training and participation in internal and external training opportunities.
Continually improves client service through diligent, thoughtful and timely execution of support requests.
Participates in the after-hours pager rotation, providing on-call 24x7 technical support.
Participates in the rotation of monitoring and resolving of voicemail and email requests.
Temporary Administrative and Technical Support Specialist
Administrative and Technical Support Specialist. Travel planning (Defense Travel System (DTS). The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Support the field office chief in scheduling. ...
Desktop Support Specialist
A company is looking for a Desktop Support Specialist. ...
Desktop Support Specialist
The Desktop Analyst delivers primary 2nd and 3rd level support to the user community. Analysts are responsible for the day-to-day desktop systems deployment, maintenance, and support. Install, configure, troubleshoot desktop and laptop hardware, peripherals, operating system, and firm business softw...
Technical Support Specialist
A company is looking for a Technical Support Specialist. Key Responsibilities:Troubleshoot technical problems through calls, chats, and ticketsAssist customers with email, cPanel, and FTP setupFocus on helping customers without sales or upsellingRequired Qualifications:English fluency for communicat...
Technical Support / Product Testing Specialist
We are looking for a full-time Technical Support / Product Testing Specialist to provide technical support to our growing customer base along with hardware and software product testing. Minimum two years experience with phone-based technical support and CRM ticketing. Technical support experience fo...
Temporary Administrative and Technical Support Specialist
Administrative and Technical Support Specialist. Travel planning (Defense Travel System (DTS). The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Support the field office chief in scheduling. ...
Desktop Support Specialist
The Desktop Support Specialist will have primary responsibility for providing support to end-users on a variety of IT issues, in an effective and timely manner. The Desktop Support Specialist will be the first point of contact for IT support in his/her office. DESKTOP SUPPORT SPECIALIST (ON-SITE, LO...
Salesforce Admin. / Tier II Technical Support Specialist
For each opportunity identified, the Tier 2 Specialist will work collaboratively with software engineering and/or TAG operational support to predict a failure and prevent the initial incident from reoccurring. Extensive verbal and written communication skills for a variety of audiences (both technic...
Freelancer/ IT / Desktop Support/ Help Desk/ Field Support/ IT Consultant/ Technical Support (San Jose)
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Install, upgrade, support and troublesh...
TECHNICAL SUPPORT SPECIALIST (Los Angeles)
Accurately documents desktop equipment or component failure, repair,installation, and Assesses and communicates security risks associated with current and futuretechnology implementations and solutions, including applicable Required to be on an on-call rotation on a schedule basis throughout the ...