Field Service Engineer (Salt Lake City, UT)

The Opportunity

• This position is a remote position.
• Qualified candidates must currently live in the Salt Lake City, UT area.
• Must be able to travel up towards 50 %.

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance.

Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance.

Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines.

What You’ll Work On

• Responsible for providing on-site support to Abbott Diagnostic Division customers, support field personal and District business objective, and goals.
• Provide direction and mentoring to other Field Service Reps
• Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments as detailed in the FS Business Process database
• Understand and follow Quality System by accurate and timely documentation of com.plaint resolution.
• Understand and practice regulatory and compliance procedures.
• Maintain a safe work environment following laboratory safety guidelines.
• Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Integrate effectively into the service team :

• Work effectively within a diverse and dynamic team environment
• Support on call rotation, time, territory, and inventory management
• Standby and after-hours responsibilities, flexible working hours
• Unpredictable Travel, travel for support of other territories and training
• Provide on-site critical account support inside and outside of district boundaries.
• Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
• Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
• Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

Required Qualifications :

• Bachelor’s degree or equivalent relevant experience required.
• Proficiency in local language required.

Preferred Qualifications :

• Bachelors / Engineering Degree in Bio Medical / Electrical / Mechanical or Medical Technology is preferred.
• Practical experience of interfacing with customers preferred.

Additional Skills :

Trouble shooting / problem solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.

e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

• Language : Basic English skills are preferred (written and oral).
2 days ago