Description & Requirements Maximus is currently hiring for a Bilingual Customer Service Representative III to support our Florida Healthy Kids team.
This is a remote opportunity open to Florida residents. The Customer Service Representative III is responsible for assisting customers regarding advanced program inquiries and account resolutions in a call center environment.
Essential Duties and Responsibilities : - Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.
- Respond effectively to all forms of inbound and outbound contacts. - Process workflow documents, which include income, identity, and other eligibility verification documents.
- Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
Minimum Requirements - High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
Florida residency required. - Experience supporting the Florida Healthy Kids program preferred. - Must be able to speak, read, and write both English and Spanish or English and Haitian-Creole fluently.
EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Hourly Base Pay Minimum for this Position $ 16.50 Hourly Base Pay Maximum for this Position $ 19.50 *
Customer Service Representative - Part Time
Customer Service Representative - Part Time**. Position Title:** Customer Service Representative**. Support the companys mission statement and sales goals by maintaining a high-level of customer service, processing daily transactions as well as identifying and utilizing cross selling opportunities. ...
Customer Service Representative Nights And Weekend
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Customer Service Representative greets members, prospective members and guests, providing exc...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Bilingual Customer Service
Our client works with 2,500 government clients nationwide providing services to the collection of delinquent receivables. Must be bilingual in either Spanish or Portuguese. ...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Collision Customer Service Representative (Estimator Trainee)
The Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair s...
Customer Service Representative - TurboTax
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative Nights and Weekend
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
Customer Service Representative - Remote
Qualifications: Excellent customer service and phone etiquette skills Strong customer experience and satisfaction skills Ability to work independently and as part of a team Excellent communication and interpersonal skills Ability to multitask and prioritize tasks Previous experience in a customer se...
Customer Service Representative- Remote
In short, the SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty. We explore ways to anticipate customer needs by evolving our self-service options while staying true to ou...