Field Service Technician/Mechanic

Job Description

EXPERIENCED FIELD TECHNICIANS WANTED

Carolina Handling, a privately held company est. in 1966, is the exclusive Raymond Solutions and Support Center in the Southeast, specifically in NC, SC, GA, AL, and the upper panhandle of FL.

We are truly a single-source provider for intralogistics expertise, offering proven capabilities in the following areas :

• New & Used Lift Trucks
• Fleet Optimization
• Fleet Service
• Warehouse Automation, and Training

If you’re ready to make a difference in a company that relies on and appreciates your unique talents, you’re in the right place.

Our Field Technicians are a big reason why we have such an outstanding reputation in the material handling industry. Along with expertly servicing lift trucks and vehicles, Carolina Handling Technicians are often the main point of contact for our customers.

That’s why we put so much into the hiring, training and continued development of our technicians in the field. Whether you’re an experienced mechanic or simply interested in changing career paths, we can help you to reach the next level.

BENEFITS OF WORKING FOR CAROLINA HANDLING

• Paid vacation & sick time
• Defined career progression
• Boot allowance
• High-quality uniforms
• Medical / dental / vision insurance
• 401(k) w / match
• Stocked Van
• 2x a year profit share
• Yearly bonuses
• Annual Merit Increases
• Weekly Pay
• Tuition reimbursement
• Paternity & maternity leave

WHAT YOU'LL DO

To troubleshoot electro-mechanical problems, installations, and perform unscheduled repairs and scheduled maintenance on equipment based on customer demand and need.

To provide complete customer satisfaction in a polite and professional manner while working in a Team environment.

• Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct the situation to customer.
• Exhibits a professional demeanor, promotes goodwill between the company and customers by providing a superior level of customer service.
• Performs necessary repairs to correct analyzed situations in a professional and productive manner.
• Performs scheduled maintenance on equipment for contracted customers according to Carolina Handling Scheduled Maintenance policies and procedures and proactively addresses needed repairs with customer
• Maintains parts and supplies inventory in service van and maintain van service
• Responsible for following customer's safety and housekeeping guidelines when performing repairs at customer site.
• Performs other duties as assigned.

WHAT YOU’LL NEED

• Need to maintain a valid driver license
• Preferred one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
• Ability to communicate effectively with customers, management and co-workers.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer need.
• Ability to safely operate drills, grinders, presses, forklift, hoists, overhead cranes and personal hand tools.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification.

At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply.

You may be just the right candidate for this or other roles!

Requirements

KNOWLEDGE, SKILLS AND ABILITIES

• High school education, plus one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
• Ability to communicate effectively with customers, management and co-workers.
• Ability to read and interpret schematics.
• Ability to read and understand necessary service and training manuals.
• Ability to understand and follow verbal and / or demonstrated instructions.
• Ability to perform arithmetic calculations involving fractions, decimals and percentages.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer need.
• Ability to effectively utilize volt, ohm and multi-meters.
• Demonstrate a good mechanical and electrical aptitude.
• Ability to safely operate drills, grinders, presses, forklift, hoists, overhead cranes and personal hand tools.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.
• Such other knowledge, skills and abilities as are necessary in connection with additionally assigned duties.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel, reach with hands and arms;
• talk and hear. The employee frequently is required to walk, sit, climb or balance, stoop, kneel, crouch and crawl. The employee must regularly lift and / or move up to 25 pounds;

frequently lift and / or move up to 50 pounds; and occasionally lift and / or move more than 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

WORKING CONDITIONS

Works in a variety of customer environments including manufacturing, distribution, cold storage, and out of doors with exposure to elements.

Employee is generally exposed to oil, grease and dirt. Potential exposure to equipment movement hazards and dangerous chemical / solvents if proper safety procedures are not followed.

The employee is occasionally exposed to high, precarious places and fumes, solvents or airborne particles. The noise level varies from customer to customer, but is usually in the moderate to noisy level.

This position also entails the necessity to work weekly overtime,occasionally work after normal working hours or on weekends based on customer need, as well as the ability to travel overnight, generally by automobile and occasionally by airplane.