Under the supervision of the Front Office Shift Manager, the incumbent greets and registers guests providing courteous front desk services.
Duties and Responsibilities
- Registers arriving guests by completing appropriate paperwork and obtaining proper payment information.
- Settles account balances of departing guests by accepting payment and handling cash drawer.
- Investigates and resolves general billing discrepancies.
- Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel.
- Prints and processes routine reports and may assist in the training of new departmental employees.
Education / Qualifications
- High School diploma as well as prior high-volume customer service experience .
- Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction.
- Must possess basic math skills necessary to accurately calculate and process guest payments.
- Required to pass a basic math test.
- Provides 5-Star service and adheres to department service guidelines for all guests.
Physical Demands
- Position requires ability to stand and walk 100% of the time.
- Extensive periods of data entry are required.
- Must have the ability to lift up to 50lbs.
Work Environment
- The environment is a fast paced atmosphere with a moderate amount of noise.
- Must be flexible with working 2nd and 3rd shifts.
THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER
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