Microsoft has an exciting opportunity for a Senior Service Engineer Manager to join the Azure Sovereign Foundation Team as part of the Cloud Transfer Service (CTS) Core team.
The Azure Cloud Transfer Service enables secure data transfer between enclaves, supporting a wide set of transfer types within highly regulated industries.
We welcome you to meet the team and learn about the complex challenges you can solve with us!
We are looking for leaders to join a fast-paced team and help us solve complex problems in the domain of mission-critical distributed systems providing data transmission across clouds.
While our team works across all facets of isolated system engineering, we are deeply involved in the following areas : service automation and reliability improvements, systemic latency reduction, data validation and transformation, and throughput optimization.
We need you to help us overcome these challenges. In this role, you will have the opportunity to mentor, develop, and support the engineering group.
Your efforts will help enable our team to build, deploy and support systems which enable a broad set of Azure services to be consumed by customers in highly secured and regulated industries.
The systems you support will be required to meet the security policy and assurance requirements of both public and private sector customers.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Minimum Qualifications
- Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
- OR equivalent experience.
- 2+ years of experience in Linux, specifically RHEL 7+, CentOS 7, or Rocky / Alma 8+ with focus on support for security hardened systems and services.
Other Requirements :
Security Clearance Requirements : Candidates must be able to meet Microsoft, customer and / or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings :
Candidates must have an active TS / SCI and be willing to upgrade to TS / SCI (with polygraph). This role will require candidates to maintain the TS / SCI (with polygraph) clearance.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and / or customer screening requirements may result in employment action up to and including termination.
Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements.
You will be asked to provide clearance verification information prior to an offer of employment.
- Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter.
- Citizenship & Citizenship Verification : This position requires verification of U.S. citizenship due to citizenship-based legal restrictions.
Specifically, this position supports United States federal, state, and / or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law.
To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
Preferred Qualifications
- Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
- OR equivalent experience.
- 3+ years technical experience working with large-scale cloud or distributed systems
- 3+ years of people management experience
- Expertise in problem solving and analyzing distributed systems and critical production service environments
Service Engineering M4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.
Certain roles may be eligible for benefits and other compensation.Find additional benefits and pay information here : https : / / careers.
microsoft.com / us / en / us-corporate-pay
Microsoft will accept applications for the role until September 3, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
People Management
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Technical Knowledge and Expertise
Develops end-to-end expertise in service and / or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale.
Develops team's end-to-end technical expertise, regularly identifying skill gaps and raising the collective bar on the team's skill set in alignment with industry standards.
Takes ownership of service design by driving efforts within an organization to identify, define, recommend, and build optimal configurations of technology solutions with consideration for cost management.
Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and / or performance of supported products and services.
Leverages technical expertise to identify and design, deliver, and operate solutions across organizations. Drives reviews with the engineering teams that develop and / or manage services, identifying opportunities for efficacy in operations and sharing learnings and recommendations across engineering teams working on related services within their organization.
Operational Excellence
Manages teams of engineers to implement reliable, scalable, and high-performance solutions across teams. Contribute to design documents.
Own implementation and rollback plans. Maintain quality checklist and related documentation, unblocking as needed.
Holds team accountable for participation in on-call rotations and manages teams of Service Engineers responding to incidents to identify the level of impact, troubleshoot issues, and deploy appropriate fixes to resolve root cause(s) and prevent incident recurrence across related products.
Ensures that Service Engineers within their organization have the technical knowledge and resources required to respond to incidents and make difficult decisions based on business impact.
Ensures relevant engineering teams, stakeholders, leaders are alerted to customer impacting issues. Ensures major issues are escalated to other teams as needed.
Ensures postmortems are conducted. Ensures key details related to incidents and their resolution are shared through post-mortem reports and regular review meetings.
Provides clarity during incidents, helps determine impact and define the scope of severity, and facilitates development of incident response and resolution guidance.
Collaboration and Knowledge Sharing
Drives collaboration across teams by promoting an open exchange of information, resolving issues within and beyond their immediate team, managing conflict and teamwork challenges, and removing barriers to enable teams to quickly shift priorities without losing productivity.
Identifies and includes all stakeholders in decisions and represents their organization with partners, customers, and external stakeholders, maintaining active engagement so issues can be resolved and mutual objectives are met.
Ensures information is systematically and clearly communicated across teams.
Contributes to developing processes and standards to address complex issues, and provides guidance to others as needed.
Leads team to identify, prioritize, and target solutions to complex issues that may cause a negative impact on customers and partners.
Creates and drives adoption of relevant mitigation strategies and holds team accountable for leveraging best practices and guidelines to address issues.
Facilitates communication of and adherence to security policies and procedures.
Embody our Culture & Values
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