General Summary of Position :
The ISSO team is seeking a part-time International Student Services Coordinator. This role is vital to supporting the needs of the ISSO team through various administrative tasks, customer service, and student support.
A strong desire to provide top-tier customer service is a must.
The International Student Services Coordinator will offer support to academic departments and the ISSO by providing customer service, advising, prescreening, and programing planning and coordination related to all international students enrolled at UMass Lowell in nonimmigrant visa classifications.
In order to perform the duties and tasks of this position, you will be required to receive training and be certified as a Designated School Official (DSO).
The International Student Services Coordinator position will :
- Supervise work study students and set professional standards of front desk greetings and reception.
- Manage front office : answering phone system, responding to student and scholar email and greeting walk-ins.
- Screen student and scholar questions and triage to ISSO advisors or Executive Director as necessary.
- Initial contact for troubleshooting technical e-form issues.
- Manage office communication and student outreach efforts.
- Position requires use of the following software : Sunapsis, Five9, OnceHub, and other technologies / applications.
- Support the ISSO office in implementation of events and orientation sessions for the international student population at UML.
- Perform Designated School Official (DSO) Related tasks as assigned.
- Assist with general business operations and website management and editing.
- Other duties as assigned by Executive staff.
Minimum Qualifications (Required) :
- U.S. Citizenship or U.S. Permanent Residency required
- Bachelor’s degree
- Minimum of one to three years customer service experience; preferred in higher education, governmental or non-profit setting
- Must be proficient in Microsoft Office Suite
- Experience with case management and / or customer relations management software
- Cultural sensitivity to persons of all backgrounds and nationalities
- Interest in working with international students in the higher education setting
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