Product Manager, CRM

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity;

to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together.

That's how we drive impact - for ourselves, our company, and the communities we serve. Join us!

About the team

The Product Manager - SMB CRM, is an internal facing role reporting to the Head of SMB CRM Product. You will partner with sales teams to ensure that our in-house CRM is optimally used to drive sales and support business needs globally.

Leveraging your expert knowledge of CRM system architecture, you'll work hands on in a fast paced environment to provide solutions and actionable recommendations to develop TikTok's proprietary CRM into an enterprise grade, market leading platform.

You'll work alongside a global team of product managers located in TikTok's markets to build innovative sales, marketing and analytics tools to increase user adoption and satisfaction.

• Bold, thought leader in the CRM technology space, passionate about building a proprietary CRM.
• Extensive experience scaling CRM platforms, any of : Salesforce, SAP, Oracle, Microsoft, etc.
• Can elaborate on your personal 0 ->

1 Product experiences.

• Deployed products on an international stage, learned from your mistakes.
• Ability to work on an international team to solve problems in a dynamic, energizing environment.
• Exceptional at explaining ideas, concepts and complex architecture.

Responsibilities

• Owner of the success of the CRM and other internal inhouse system applications
• Create compelling recommendations for feature development or changes through data backed analyses and user insights
• Actively participate in processes optimization and sales policy discussion to help the internal team with appropriate consulting solutions and related online functions
• Develop and deliver innovative custom solutions, introducing concepts and roadmaps to key decision makers and senior management to address their business issues and needs
• In charge of managing and handling daily requirements / issues from end users
• Coordinate and lead the entire solution cycle through close collaboration with other platform product teams.

Qualifications

• Bachelor degree or equivalent product or engineering experience
• 5+ years of experience
• Thoroughly familiar with all standard CRM functionality across Lead to Compensation pipeline.
• Thoroughly familiar with implementing Ad Sales methodologies in a CRM.
• Essential knowledge of finance management.
• Understanding the unique business requirements of internal users, and translating / presenting those needs into a compelling vision and roadmap.
• Solid oral, written, presentation and interpersonal communication and relationship skills.
• Willing and able to travel occasionally

Preferred Qualifications

• Experience working with international teams across time zones
• Field experience preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at redacted