Customer Success Ops Specialist

VirtualVocations
Pasadena, Texas, United States
Full-time
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A company is looking for a Customer Success Operations Specialist.Key Responsibilities : Monitor and report on key performance indicators related to Customer Success and operational efficiencyCollaborate with cross-functional teams to ensure alignment and cohesive customer experienceIdentify opportunities for process improvements and co-lead initiatives to increase efficiency and effectivenessRequired Qualifications : 2-4 years of professional experience in a B2B SaaS environment, with at least 2 years in an operations or project management roleStrong understanding of customer success principles and practicesProficiency in Salesforce and other customer success toolsStrong organizational skills with an emphasis on detail and process optimizationA proactive approach to problem-solving and project management

2 days ago
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