General Summary
The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services.
They assess the customer’s needs and provide assistance by executing the company’s customer service model, always putting the customer first.
Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance.
Store Associates must demonstrate behaviors that align with the company values . Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store.
Store Associates must comply with all policies and procedures.
Reports to : Store Manager and / or Customer Experience Leader (CEL)
Our Values : We Love What We Do
We Love What We Do
Bring positive energy and enthusiasm.
We Own What We Do
Give and receive feedback openly and embrace change as opportunities for growth.
We Do What’s Right
Model high standards of honesty and integrity.
We Belong
Value unique experiences and encourage different perspectives.
Essential Duties and Responsibilities :
Be empowered to meet the customer where they are and personalize their experience :
- Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
- Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.
- Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
Be committed to the customer having a consistent positive experience :
- We own the physical shopping environment therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers.
- This includes but is not limited to the following : clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.
- Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
Bring the power of shoes to life by leveraging in-store and digital services :
- Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up / delivery.
- Use of company tools to search product availability to order for the customer ie. iPhone, Register.
- Perform other duties as assigned by the management team.
Be responsible to pause and the put the customer first :
- Complete customer transactions while following DSW’s policies and procedures.
- Responsible for accuracy in counting money and providing correct change.
- Operate a calculator and enter data via the register keyboard.
- Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.
- Follow all asset protection policies and procedures.
Bring fun and energy to everything you do :
- Actively participates in daily team meetings and ongoing training.
- Be open to and responsive to coaching and feedback.
- Demonstrate teamwork and support inclusivity.
Required Skills :
- Must have the availability to meet the needs of the business.
- Professional, friendly, and customer service focused.
- Ability to move with tempo to meet time bound expectations.
- Good verbal and written communication skills.
- Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
- Must have the ability to spend up to 100% of working time standing or walking around the store.
- Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
- Stoop, kneel, crouch or crawl on a frequent basis.
Experience :
No previous retail experience required.
The estimated pay range for this position is $15.95 to $16.95. The successful candidate’s actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate’s location, and other organizational needs.
The estimated pay range has been adjusted for the applicable geographic differential. This range does not include benefits such as health insurance, paid or unpaid time off work, and / or retirement benefits, unless required by law.
Benefits eligibility may vary based on where you work and your position. Click the link to learn more! Benefits (dswinc.com)
Full-Time Store Associate
As a Store Associate, you’ll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy. Collaborate with team members and communicate c...
DSW Store Associate Part-Time
Store Associates must demonstrate behaviors that align with the company valuesStore Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customer...
Retail Stocking Associate - Part-Time
Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. Stocking Associates are critical to making sure our stores remain stocked with the merchandise our customers w...
Retail Sales Associate Part Time
Retail Sales Associate – Part-time. Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals. Ongoing discounts on purchase made at any Tailored Brands store. Ability to work well and consult with retail sales associates...
Cashier Associate - Part-Time
Part-time associates may also be eligible for paid time off, paid holidays and a 401(k) plan. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes dental and vision coverage, and including life insurance. If you want an exciting job with one o...
Part Time - Fulfillment Associate - Flexible
Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. To meet the needs of our customers, this associate must feel comfortable engaging in conversations with other associates to ensure correct...
Part-Time Store Supervisor - Tanger Outlets at Foxwoods
Identified as a specialist associate that can be a role model in all functions of the store. Provides support in all cross functional departments, including but not limited to, store maintenance. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a w...
Retail Sales Associate (Part-Time)
Position Responsibilities Provides WOW! Customer Service Ensures assigned store tasks are completed in a timely manner on assigned shift Operates cash registers and follows established cash handling procedures Follows company policies and loss prevention procedures Maintains a safe working environme...
Retail Sales Associate - Full-Time
Full Time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, In...
Part-Time Sales Associate
As a Sales Associate you are influencing the sales floor with your unique style, passion for the product, and welcoming energy. Your commitment to a collaborative, kind, and inclusive energy on the sales floor contributes to an overall positive and dynamic store environment. Welcome customers to the...