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Assistant Service Manager

Assistant Service Manager

Acts Fleet MaintenanceKnoxville, TN, US
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JOIN A FAST-PACED RESULTS ORIENTED COMPANY BUILT ON STABILITY, GROWTH, AND EXCELLENCE !

Founded in 1989,  Acts Fleet Maintenance  has built a STRONG REPUTATION for delivering top-tier service in the transportation industry.

With decades of success and continued expansion, we are proud to offer a  rare opportunity  for a multi-talented Assistant   Service Manager  to become a key part of our team.

We’re looking for people ready to provide  exceptional customer service , and help drive  ongoing growth  in a dynamic, fast-paced market.  What We Do :

  • Preventive Maintenance (PM) Inspections DOT Inspections Mechanical Repairs Tire Services And much more in the ever-evolving transportation industry!

Work Location :

  • In person Knoxville, TN Part-Time 20-30 hours per week including every Saturday Pay Range : $15.00 - $18.00 / HR Why Join Acts Fleet Maintenance?

    • Be part of a team with over 30 years of trusted service Opportunity to grow within a stable, respected company Work in a supportive environment with real impact on your branch's success Competitive compensation and potential for advancement Position Summary :

  • The Assistant Service Manager initiates contacts to develop new customers and maintains customer relationships with new and existing customer base.
  • Acts as a liaison between customers, technicians, and other staff.
  • Maintains consistent workflow with scheduling of appointments and contacting existing customers to schedule appointments in time frames based on their vehicle’s needs.

    • What We’re Looking For :

  • Industry Knowledge : Automotive or transportation industry background preferred.     Proven Leadership in a fast-paced environment.    Attitude : Enthusiastic, positive, teachable     Dependability : Punctual and reliable with strong time management DUTIES Answer incoming phone calls and assist with scheduling appointments Greet and assist customers in person with professionalism and care Delegate work orders and tasks to mechanics based on schedule and priority Call customers with service updates and estimated completion times Maintain accurate notes and records in our service system Provide general administrative support to the service team
  • This is only a snapshot of the duties preformed   Skills                                                                                                                         Verbal communication                             Data entry and reporting                                                                           Organizational and multi-tasking abilities                                  Customer-focused Proficient in computer and scheduling systems Ability to multitask in a fast-paced environment Preferred Business degree in Logistics or related field 1 year of management experience or industry experience Product / Industry knowledge Powered by JazzHR
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    Assistant Service Manager • Knoxville, TN, US

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