Job Description
Job Description
We are in search of a Customer Service Representative based in Sanford, Florida. The chosen candidate will be a part of a dynamic team and will primarily handle customer inquiries, process applications, and maintain customer records.
This role is a short-term contract position with a focus on strengthening our customer service function and enhancing the overall customer experience in our industry.
Responsibilities :
- Serve as the initial point of contact for customers, addressing their inquiries and concerns in a Call Centre environment
- Handle and process customer calls efficiently and professionally
- Establish and manage customer accounts, ensuring all necessary information is accurate and up-to-date
- Collaborate effectively with team members to meet call center objectives and improve customer service
- Utilize company systems to gather information, provide information, and update customer records
- Resolve complex customer issues by engaging the appropriate departments and personnel within the organization
- Support other service lines when required and complete cross-training with other departments such as Operations, Sales, and Billing
- Efficiently manage customer complaints and service requests, escalating complex issues to the appropriate level when necessary.
- Minimum of 1 year of experience in a customer service role or equivalent.
- Proficient in answering inbound calls and managing inbound / outbound calls for up to about 75 - 100 calls a day.
- Experience in a call center customer service environment is desirable.
- Ability to perform data entry tasks with high level of accuracy.
- Capable of handling email correspondence professionally and in a timely manner.
- Proficiency in Microsoft Excel and Microsoft Word is required.
- Experience with order entry processes and systems.
- Capable of scheduling appointments effectively.
- Strong customer service skills and ability to solve problems.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage stress effectively.
- High school diploma or equivalent is required. Higher education is a plus.
- Must have legal right to work in the country of employment.
- Willingness to undergo a background check in compliance with local laws and regulations.
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