Dispatcher

$1,200.00 Sign-On Bonus FOR Full-Time Employees

$600.00 Sign-On Bonus FOR Part-Time Employees

ABOUT RMA :

RMA Worldwide Chauffeured Transportation is a leading provider of premium transportation services operating in Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Texas, Virginia, and Washington, DC.

We pride ourselves on offering a diverse fleet that includes sedans, SUVs, sprinters, mini-buses, and Motor Coaches, enabling us to provide accurate concierge service by blending seamless technology and logistics across 650 cities worldwide.

Embracing the belief that perfection is an ongoing pursuit, we aspire to achieve excellence in every moment, making RMA the premier choice of employer.

Embarking on a career at RMA means embarking on continuous learning and growth. Whether you're starting in our operations, customer service, or management, we offer opportunities and skill enhancement.

Working at RMA isn't just about providing transportation; it's about embodying our core values and ensuring exceptional service in every city, every time.

VISION STATEMENT :

At RMA Worldwide, Chauffeured Transportation, Every Ride Counts, starts with recognizing that Every Employee Counts . We must lead the industry by example, championing a culture of excellence, integrity, and continuous improvement, where Every Employee Counts and plays an integral role in our collective success.

We are committed to offering our clients an exceptional travel experience, seamlessly integrating technology and logistics to refine our driving force : Every Ride Counts!

POSITION STATEMENT :

Exceptional Service. Everywhere. Every Time. If this resonates with you as a logistics professional, please look no further than RMA Worldwide.

As a Dispatcher, you are part of a team that serves as a vital link between our clients and chauffeurs, ensuring the seamless coordination and timely execution of ground chauffeured transportation service across RMA location.

Dispatchers are responsible for efficiently scheduling, routing, and assigning vehicles chauffeurs to fulfill client reservations while maintaining a high level of customer satisfaction.

A successful works in a fast-paced environment and utilizes their excellent communication and organizational skills to manage incoming service requests, allocate resources effectively, and monitor the progress of assigned trips.

RMA seeks a seasoned Dispatcher who can remain calm under pressure and make quick decisions and will be critical in addressing any unexpected challenges or changes to schedule.

We invite you to contact and join us in this adventure!

ESSENTIAL FUNCTIONS :

• Using telephones, two-way radios or text messages to contact employees or emergency personnel
• Communicates with other departments and clients to ensure that transportation needs are met.
• Ensure that all vehicles are fully stocked with supplies.
• Maintains a fleet of vehicles in good working order as well as records associated with vehicles.
• Assigns drivers to jobs and ensures that each driver has the correct documents and permits necessary to complete the job.
• Provides feedback, when necessary, on timekeeping, vehicle maintenance, and safety records related to fleet operations.
• Maintains the department’s fleet of vehicles and records related to vehicle maintenance.
• Reviews scheduling information for accuracy, checking for overtime compliance, and maintaining records.
• Audits the schedules of other transportation employees.
• Keeps records of all documentation and documentation related to our service to help ensure that any discrepancies are addressed immediately
• Coordinates with other departments as needed, such as customer service or accounting to troubleshoot discrepancies
• Helps answer questions or provides information related to departments other than transportation.
• Other duties as assigned.

Location : Rockville, Maryland 20854

Requirements

• Proficient with computers
• Ability to tolerate high stress situations,
• Strong communication and interpersonal skills
• Strong attention to detail and problem-solving skills
• Listening skills and verbal communication
• Experience in data entry
• Proficient in English (oral and written)
• Must be able to follow oral and written instructions (in English)
• Outstanding organizational and multitasking abilities
• This position is a safety sensitive function and may be subject to DOT drug and alcohol testing requirements, Ability to work (3) 12- hours shift and one (1) 4 hour shift, 3.5 days off a week

OTHER DUTIES :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

Position Statement, Essential Functions, or Requirements may change at any time with or without notice.

EDUCATION AND EXPERIENCE :

Possess a high school certificate of graduation or its equivalent. Have at least 2 years of dispatch experience and at least 2 years of prior experience with Transportation Software or Dispatch Software.

PHYSICAL REQUIREMENTS :

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Sign-on bonus paid out : $1,200 at $100 / month for 12 months, $600 at $50 / month for 12 months; payment ends if employment ends prior to the final payment*

Benefits

Dental, Vision, 401K