General Manager - New Store Opening - Pet Care

Join the excitement behind the launch of a NEW dog grooming and wellness care franchise coming to South Tampa!

Perks and Benefits :

• Competitive salary PLUS performance bonuses
• Direct career growth path to Area / Regional Management position (more locations coming soon throughout Tampa Bay)
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership for your dog

Who we are :

Scenthound's mission is to provide routine hygiene & wellness care, so dogs live a longer, happier life! We are not just groomers or a doggy spa, but an essential trusted provider of hygiene and wellness care.

We are changing the space in dog wellness by making routine hygiene and preventative care accessible for all dogs, so you can love a clean, healthy dog.

About the Position :

Are you looking for an opportunity to make a difference in the lives of dogs and dog owners through preventative routine care and wellness?

The store (Scenter) manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service to dogs and dog parents.

Job location : 3830 W. Neptune, Tampa 33629

This position requires :

• Management experience (3-5 years is required)
• Customer service experience (pet, retail, or restaurant) - minimum of 3 years with direct client interaction is required
• Experience with Sales (monthly / quarterly goals), Scheduling / Time Management and Mentoring / Training employees is required
• Exceptional communication skills
• Strength to lift up to 70 pounds; stamina to stand for long periods of time

Who We Are Looking For :

We are searching for a manager who is confident with sales and goals and building a new team. A successful manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter (Scenthound store) with an emphasis on critical KPIs : Dog Membership Sales, Labor Efficiency Ratio (employee scheduling), Average Ticket Price (services and retail sales), Customer Retention, Rebooking Appointments, etc.

Tasks :

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Identify when / where help is needed and provide assistance to keep Scenter on schedule
• Manage customer expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times

Skills and Abilities :

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Time-management / Scheduling ability to efficiently and effectively manage employees' schedules and customer appointments
• Problem-solving
30+ days ago