We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.
You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities :
- Perform regular bookkeeping duties : make sure hotel guest information is current and correct
- Field customer complaints when necessary
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Qualifications :
- Well-versed in taking telephone calls and handling stressful situations
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company
Discover relaxation with a touch of enchantment at Delta Hotels Celebration Orlando. Located near the quaint town of Celebration, FL just one mile away from Walt Disney World, our resort spans 20 acres of vibrant tropical gardens and sits conveniently close to major theme parks and ESPN Wide World of Sports.
Explore with ease offering complimentary shuttle services to Walt Disney World and Universal Studios.
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