Customer Service Representative
Profit Coaching is looking for A Customer Service Representative who is expected to take personal responsibility for every interaction with a customer by providing World-Class service and by building customer loyalty, improve customer retention, and satisfying Global Customer Service goals and objectives.
Responsibilities
- Recommend process improvements.
- Ability to multi-task and prioritize issues.
- Document all customer contacts through Salesforce.
- Identify opportunities to up-sell products and services.
- Acts as a liaison between key departments and customers.
- Follow-up on customer inquiries not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
- Adheres to assigned schedules to ensure appropriate phone and email coverage.
Requirements and skills
- Track record of over-achieving quota
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
Education
High school diploma
Compensation
In addition, Profit Coaching offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability, and life insurance to uniquely fit your needs.
Profit Coaching also focuses on overall wellbeing with our wellness program, 21 paid days off, 5 paid sick days, and 14 paid holidays throughout the calendar year.
About Us
We deliver excellent coaching services in an effective and efficient process that is tailored to client's needs. We are experienced with a non-profit board of directors provided with an insight into leadership, communication and interpersonal skills that is the foundation for our recommendation of professional services.
This is a remote job.
Make your application after reading the following skill and qualification requirements for this position.
Salary range : $30 - $40 hourly
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