Senior Program Analyst (Remote Opportunity) (Washington)

Senior Program Analyst

VetsEZ is seeking a Senior Program Analyst to support a high-impact healthcare modernization initiative with the Department of Veterans Affairs (VA). This role will serve as a subject matter expert (SME) and power user of the Data Collection Workbook Assistive Web Application (DAWA), which is used by VA Medical Centers (VAMCs) during site transition and cutover events. The ideal candidate will provide direct support to site users (DAWA drivers), manage user access and orientation, and contribute to process improvement, documentation, and knowledge management for DAWA-related activities.

This position requires U.S. citizenship and the ability to obtain and maintain a Public Trust clearance.

Responsibilities

• Serve as a DAWA functional SME, providing real-time guidance to site staff during scheduling and data collection sessions.
• Enter DAWA site locations, add units, and configure schedulable units during live sessions.
• Add and manage user access to the DAWA tool, including onboarding new site SMEs and removing past participants.
• Organize and track site SMEs for DAWA orientation sessions and ensure access readiness for upcoming sites.
• Support the coverage schedule for the DAWA technical team during data collection events.
• Attend DAWA internal meetings, training calls, and site coordination sessions.
• Assist with oversight of DAWA Teams site materials, including updating documents and monitoring the Q&A channel.
• Review and document information from DAWA session recordings for Scheduling Q&A reference materials.
• Ensure completion of DAWA checklist items to support site readiness.
• Use and maintain the DAWA cheat sheet, contributing new content and process updates based on lessons learned.
• Collaborate with program managers, technical leads, and government stakeholders to ensure DAWA activities align with cutover milestones and program objectives.
• Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements :

Additional Qualifications :

Benefits :

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Sorry, we are unable to offer sponsorship at this time.