FT Front Desk Agent SLS South Beach

A global tribe of individuals partners andprogressives devoted to creating extraordinary experiences for ourcommunity throughout our proprietary brands we are SLS .

Visionaries at the forefront of hospitality cuisinedesign residences and entertainment our lifestyle moments areforged with highlycurated and passionate service.

We arecommitted to authenticity sophisticationmastery and innovation . Our stage is the world. Our time isnow.

With this in mind we foster a familyenvironment built on values that describe our lifestyle experiencesand how we see the world.

When you have a tribe such asours and place it in and around the collection of accommodationsrestaurants nightlife retail and gaming you create a force thatcannot be replicated by anyone else.

We are an equal opportunityemployer.

JobPurpose :

Under the generalguidance of the Front Desk Manager and Front Office Manager performall duties connected with arriving and inhouse guests ensure thatall our regular and VIP guests receive high quality personalizedservice an Engaging Dynamic Guest Experience and maintain our guestrecognition program.

Duties& Functions :

Actively welcomegreet and check guests in

Inform guests with a savvyknowledge of the hotel its services the city and localhappenings

Ensure all requests are dealt with accuratelyand they receive the appropriate service attention and followup

Differentiate between guest types and handle them inthe appropriate manner; guests with confirmed or claimedreservations walk ins VIP guests groups etc.

Follow up onall arrivals using the prescribed procedure modification ofregistration cards special requests rate changes room changes andaccount inquiries reservation inquiries

Deal with allguest requests accidents and / or thefts promptly no later thanwithin a 20 minute response time and record all matters in HotSosor hotelspecific recording process

Update and maintainthe reception handover book and pass on all guest feedback to theManager on duty so appropriate action may be taken

Ensureguest privacy and security any confidential guest information isnot disclosed and processes are aligned with THE COMPANYconfidentiality standards

Ensure the correct procedureand policy standards are adhered to

Ensure all necessarysupplies are available for the front desk manage par stock andorder supplies

Complete the appropriate reports andaudits during the overnight shift

Comply with hotelcredit policy as it relates to cash payments; credit card payments;account to company; voucher payments;

thirdparty paymentsinternational currency etc.

Encourage upselling in orderto maximize rates

Ensure work areas are cleaned andmaintained at all times

Any other reasonable duties asassigned by the supervisor or manager

We recognize we arein the hospitality industry and that may require us to providelateral service. We will on occasion call for each individual inthe team to on a routine basis perform various related tasks asneeded in the spirit of providing exceptional service

JobDescription

ADDITIONALRESPONSIBILITIES

Communicate effectivelyboth verbally and in writing to provide clear direction to thevenue teams.

Communicate with employees using a positiveand clear speaking voice listen to and understand requests respondwith appropriate actions and provide accurateinformation.

Remain calm and alert especially duringemergencies and / or heavy restaurant activity serving as a rolemodel for the team and other employees.

Interact with otherdepartment personnel and venue staff as needed.

Makedecisions and take actions based on previous experience and goodjudgment sometimes revising procedures to accommodate unusualsituations.

To be aware of and ensure constant compliancewith all necessary operational policies including :

Healthand Safety

Food Hygiene

Maintenance

Emergency Procedures

LiquorLicensing

SUPPORTIVEFUNCTIONS

In addition to the performance ofthe essential functions this position may be required to perform acombination of the following supportive functions with thepercentage of time performing each function to be solely determinedby the supervisor based upon the particular requirements of thecompany.

Attend mandatory meetings includingdivisional meetings staff meetings etc.

Participate incommunity events and ensure corporate social responsibility goalsof the company are met.

Utilize traditional softwareprograms such as Microsoft Office (Word Excel Outlook andPowerPoint) Micros ADP Open Table and any departmentalspecificsystems used.

Keep the work area clean andorganized.

Ensure confidential documents are kept in asecured area.

When disposing of confidential documentsthat contain any personally identifiable information they must beshredded or pulverized.

Complete other duties as assignedby the Department Head.

Demonstrate positive leadershipcharacteristics which inspire Team Members to meet and exceedstandards.

Ensure compliance with THE COMPANYs policiesand procedures.

OTHERDUTIES

Assimilate into THE COMPANYs culturethrough understanding supporting and participating in all THECOMPANY elements. Demonstrate working knowledge of the servicestandards.

Regular attendance in conformance withthe standards which may be established by THE COMPANY from time totime is essential to the successful performance of thisposition.

Due to the cyclical nature of thehospitality industry employees may be required to work varyingschedules to reflect the business needs of theproperty.

SAFETYREQUIREMENTS

Personal Protective Equipment(PPE) may be required when performing work duties that may have thepotential of risk to your health or safety.

The restaurant willprovide the required PPE. Team members will be trained in theproper use and care of any assigned PPE.

It is your responsibilityto report defective damaged or lost PPE or equipment that does notfit properly to your Manager.

Requires theability to lift large and heavy packages and boxes and the abilityto load and unload small and large boxes as needed.

Must have theability to safely lift a minimum of 50 lbs. without assistance andto push and pull up to 150 lbs. with appropriateequipment.

GROOMING / UNIFORMS

Allemployees must maintain a neat clean and wellgroomed appearance.Specific uniform guidelines and / or required articles of clothingwill be explained to you as a part of the orientationprocess.

OTHER

Additionallanguage abilitypreferred.

Qualifications :

SPECIFIC JOBKNOWLEDGE SKILL AND ABILITY

Theindividual must possess the following knowledge skills andabilities and be able to explain and demonstrate that he or she canperform the essential functions of the job with or withoutreasonable accommodation.

Bachelors Degreepreferred. High School Diploma or equivalent required

One(1) to two (2) years in a public contact position preferably in anupscale or lifestyle brand hotel

Ability to workovernight

An intermediate to proficient understanding ofComputer systems such as Opera Go Concierge HotSOS Microsoft WordExcel & Outlook is preferred

Enter and locateworkrelated information using computers and / or pointofsalesystems

Ability to spend extended lengths of time viewinga computer screen

Possess a gracious friendly and fundemeanor

Ability to multitask work in a fastpacedenvironment and have a high level of attention to detail

Maintain positive and productive working relationships with otheremployees and departments

Ability to work independentlyand to partner with others to promote an environment ofteamwork

Must be able to stand or walk a minimumeighthour shift.

Must be observant and quick to respondto various situations while also multitasking and handlingstressful situations.

Must be able to twist tow (push orpull) reach bend climb and carry objects as necessary.

Must have excellent communication skills and be able to read writespeak and understand English.

Must be able to work insideand outside at all times of the year as needed based on businessvolumes.

RemoteWork : EmploymentType :

EmploymentType : Fulltime

Fulltime