Lead Product Manager, Service Now Platform Chicago, IL: Hybrid WFH – 2-3 days onsite/week Summary
Lead Product Manager, Service Now Platform
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Chicago, IL : Hybrid WFH 2-3 days onsite / week
Summary
This is a Product Lead position focused on leading and owning the ServiceNow platform. This position will interface with key business stakeholders to align on business goals, lead roadmap creation, and lead the product teams through roadmap execution.
What you'll be doing
- This role requires the ability to lead this area with little to no guidance; able to collaborate with others to set direction, goals and objectives and then lead the team to achieve them.
- Working with stakeholders, the ServiceNow platform owner and product owners to establish ServiceNow product roadmaps aligned to business vision, objectives and vendor roadmaps.
- Directly interface with stakeholders, customers and process owners, supporting the documentation of desired business outcomes, matching proposed solutions and verifying that project and / or product objectives are delivered on according to commitments.
- Build and ensure consistency across product teams in areas such as alignment with the business strategy, integrity of product backlogs, adhering to design, quality and standard operating procedures.
- Having and applying a good understanding of ServiceNow's CSDM and how products align with and leverage it.
- Repeatable approach to experience and performance management of ServiceNow products.
- Collaborating with stakeholders across the organization to identify and participate in the prioritization of initiatives.
- Staying up to date with emerging technology trends and developments and evaluating their potential impact on the organization, especially in the scope of ServiceNow.
- Communicating technology target state, roadmap and development progress to senior leadership and other stakeholders.
- Implementing a consistent approach to product team planning, efficiencies, resource levelling and all product related costs.
- Develop and / or lead change management efforts across all phases of projects and initiatives to drive the culture of continuous improvement.
Skills we're seeking
- 10+ years of experience with Product Management
- 5+ years of experience with ServiceNow
- Strong experience developing and executing on product roadmaps
Nice to have experience
- Experience managing ServiceNow initiatives in a global environment
- Experience managing ServiceNow initiatives in a professional services environment
- ServiceNow mainstream certification, such as CSA or CIS in a particular product
- Bachelor's Degree or Master's Degree, ideally in an IT related field
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Remote working / work at home options are available for this role.
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