Customer Service Representative / Sales

Job Description

Job Description

Benefits :

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Compensation - Base pay per hour plus make $500 to $2500 per month in commissions (as you ramp) - you are paid for each sale and we receive 200 to 300 calls a day to our call center - no cold calling.

Earnings range $60,000 to $70,000.

Duties & Responsibilities (Please Note - 40 hours per week)

Demonstrate commitment to AP Electric positive and respectful workplace environment by leading, acting and behaving in a professional manner.

Prior sales / customer service experience is required in fast paced environment.

Become proficient in AP Electrics products, services and capabilities in back-up power.

Understand industry and competitors products, services and capabilities.

Follow all company policies and procedures.

Provide Inside Sales and Customer Service support to AP Electrics customers

Through proficient use of interpersonal skills via phone and email, engage and probe customers to ensure their true needs are determined and provide optimal solutions.

Work with our existing and new contractor (developers + electricians) base to provide program and after-market parts for back-up power solutions

Respond in a timely and accurate manner to incoming tasks, outbound activities and resolve issues.

Provide recommendations to customers on electrical parts needed to repair generators from OEM databases and provide recommendations on back-up power solutions (generators) with training support of our technical staff.

Enter orders which are received accurately.

Provide applications and product selection assistance to customers.

Regular outbound calling to follow up on quotes, opportunities, and leads.

Skills, Attributes and Experience Required

1-3 years of experience in sales of some technology product(s) in a business-to-business and business to consumer environments.

Aptitude to learn quickly (training is provided by our staff and manufactures). Generac, Kohler, Cummins provide both on-line and in-person training..

A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with coworkers, customers and partners.

Excellent proficiency with basic computer knowledge (Word and Excel)

Successfully perform duties with a sense of urgency

Must be persistent, action-oriented, results-driven and self-motivated

Strong interpersonal and customer service skills

Excellent written and verbal communication skills

Strong organizational skills, ability to set priorities and meet deadlines

Ability to prioritize and multi-task numerous activities but remain available for incoming calls

Ability to interact well with all levels of customer functions

Initially) Must commute to our facility Monday Friday (no weekends) in Pleasant Prairie, WI but working remote is possible part of the time after training.

Please Note - At this time AP Electric & Generators, LLC does not offer a standard healthcare plan but does offer an ICHRA, individual coverage health reimbursement arrangement.

AP Electric & Generators, LLC does provide a reimbursement of a minimum of $300 per month or $3600 annually on the plan offered.