Sr. Product Manager

Mountain View, United States Posted on 09 / 12 / 2024

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard, play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink.

We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that likes to win.

We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink.

If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

We are looking for a Sr. Product Manager who will be responsible for specializing in Headless Commerce Experience. You will collaborate closely with cross-functional teams, including product, engineering, design, business / category leaders, content management, and operations, serving as the full product owner throughout the innovation process.

Your primary focus will be on driving B2C / B2B web application development using operable, reusable modules, and extensions, ensuring seamless integration with backend commerce features, frontend digital touchpoints, content management systems (i.

e. AEM Adobe Experience Manager), operational tools, and REST APIs.

You will be responsible for leading initiatives that shape the future of the eCommerce platform, specifically focusing on headless commerce experiences.

By leveraging your deep technological expertise and thought leadership, you will guide the development of cutting-edge solutions that enhance customer experiences and drive business growth.

Role and Responsibilities :

• Internalize and deeply understand mission and strategies, as well as the mission and objectives of the eCommerce team.
• Distill vision and strategy for the team and get all members of the cross-functional team excited.
• Develop and maintain the product roadmap, including : vision, market and competitive intelligence, requirements, prioritization, adoption, communication, partner support and training.
• Present product plans and updates to senior leadership and successfully influence outcomes that contribute to the company’s mission and growth.
• Act as the full product owner, effectively communicating the "why" behind the product and addressing complex challenges with cross-functional stakeholders (engineering, business, content, design).
• Demonstrate ability to collaborate effectively with cross-functional teams, ensuring their readiness and alignment with the product roadmap during setup and implementation phases.
• Set goals and measures to define what success looks like for the products they are working on, and how the teams contribute to these goals.
• Simplify complexity by analyzing intricate issues and developing efficient solutions across product offerings.
• Prioritize features and enhancements to discern between urgent and important, and important vs. obvious.
• Provide data-driven insights and feedback to inform product development.
• Keep projects on track and communicate effectively with stakeholders across all levels.
• Thoroughly document research and requirements to facilitate rapid execution.
• Plan, organize and manage projects to achieve a predetermined goal.
• Monitor and measure launched products and feed learnings back into the product development process.
• Write product specifications, work with designers to build mocks, collaborate with engineers to ship features.
• Review detailed product development, marketing documents and media materials as needed.

Required Experience and Education :

• 10+ years of experience in eCommerce in a product role delivering highly successful experiences.
• Bachelor’s degree in business or computer science or equivalent field.
• Master's degree in business, technical or equivalent field is preferred but not required.
• Experience in Cart / checkout and payment space (preferably 5+ years of experience in this area).
• Experience in developing and implementing product roadmap using a data-driven approach.
• Subject matter expert working in e-Commerce and meaningful experience building and shipping products.
• Experience driving elements of the product development lifecycle from product vision to scaling, go-to-market strategy, driving requirements, and product launch.
• Experience managing day-to-day technical and design direction, collaborating with Design and Engineering teams.
• Experience clearly articulating product features, benefits and differentiators to stakeholders.
• Experience leading teams in a fast-paced environment.
• People management experience and / or ability to pivot from individual contributor to a people manager.

Necessary Skills and Attributes :

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Ability to influence multiple stakeholders without direct authority.
• High degree of ownership and accountability, with a demonstrated track record of owning products end-to-end with clear measures of success.
• Comfortable with ambiguity in a rapidly changing environment with the ability to pivot quickly.
• Track record of coordinating and overseeing the entire end-to-end process of a project.
• Strong ability to write detailed product specifications.
• Stellar design instincts and product taste.
• Ability to plan, organize, prioritize and track multiple assignments and projects providing updates to stakeholders.
• Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels.
• Ability to develop tasks and work assignments, based on sometimes vaguely defined objectives.
• Ability to think and act holistically beyond work-stream and bridge it all together.
• Excellent presentation skills and confidence presenting to C-level executives.
• Strong technical and analytical skills and is proficient in Confluence, JIRA, Smartsheet / Airtable, Tableau / Google Analytics / Firebase and / or other analytics tools.
• Adaptability, negotiating, critical thinking and time management.
• A never-ending desire to learn and grow.

Physical Demands :

The physical demands described here are representative of those that must be met by contract employees to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds.

Specific vision abilities required by the job include the ability to distinguish the nature of objects by using the eye.

Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time.

Requires considerable (90%+) work utilizing high visual acuity / detail, numeric / character distinction, and moderate hand / finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time-sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines.

May require working additional time beyond normal schedule and periodic travel.

WHAT we’ll bring :

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities.

A few highlights include :

• Medical Plans
• Vision Plan
• Short-Term Disability
• Long-Term Disability
• Critical Illness / Accident / Hospital Indemnity / Identity Theft Protection
• 401(k)

WHAT you should know :

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer.

All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people.

WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.

Salary / Pay Range : $55.00-$89.00 / hr (Depending on experience)

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