Primary Responsibilities :
- Provide initial responses to customer inquiries via phone calls and emails, ensuring prompt resolution or escalation to appropriate staff.
- Confirm orders, ensure accuracy, and facilitate necessary follow-up actions.
- Cultivate and maintain strong customer relationships.
- Coordinate with logistics, accounting, and delivery teams to optimize customer satisfaction.
- Collaborate with production / manufacturing for order planning and scheduling.
- Interface with distributors of various product lines.
- Prepare estimates, quotes, and pricing for customers.
- Liaise across departments to support customers with quotes and orders.
- Research product lines to assist in customer inquiries.
- Address technical support questions effectively.
- Attend trade shows as needed.
- Occasionally travel locally for business purposes.
- Enter orders and maintain customer databases accurately.
- Perform general office duties including maintaining inventory and ordering supplies, as well as handling incoming calls.
Education and Experience :
- Preferably holds an Associate's Degree; alternatively, possesses 2-3 years of customer service experience in HVAC or technical fields.
- Proficient in Microsoft Office and comfortable with manufacturing software or order entry systems.
Skills :
- Demonstrates excellent phone etiquette and remains composed under pressure, adept at handling customer objections.
- Communicates effectively across all levels, internally and externally.
- Detail-oriented with strong organizational and prioritization abilities.
- Exhibits solid problem-solving and analytical skills.
- Capable of working independently and collaboratively within a team.
- Proficient in using computers for various tasks.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990.
We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
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