Customer Service or Sales Bilingual Spanish Job Number
186658 Join one of FORTUNEs 100 Best Companies to Work For!
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressives bilingual call center team.
Youll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems.
This is a remote position; youll be provided computer equipment and in-depth training. Preferred candidates will live within the state of Texas.
Job opportunities
- Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
- Bilingual Customer Service Representatives support customers inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviewswhile offering additional products
- Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports;
youll also offer customers additional products
Must-have qualifications
- Two years of post-secondary education or higher
- Instead of the above, two years of relevant work experience
- Sales only : Property & Casualty license; if youre not already licensed, youll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
- Fluent in Spanish and English (speak and read)
Training starts : March and April
Schedule : Most schedules will include a weekend day and evening hours after completion of training
Work from home office requirements
- Designated workspace free from noise and other distractions
- Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
- Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
- All Progressive hardware you receive needs to be connected to a surge protector
- High-speed internet access is at your expense unless otherwise required by law
Compensation
- $16.85-19.65 / hour depending on experience
- Gainshare bonus up to 16% of your eligible earnings based on company performance
- An additional 10% when you work evening or weekend hours
- Additional incentive if you have a Property & Casualty license
- Additional $0.25 / hour if you are fluent in English and Spanish and hired into a bilingual role
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Equal Opportunity Employer
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United States-Texas-Dallas
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