AVP Business Relationship Manager - Los Angeles Central Area

The Business Banker is responsible for proactively sourcing, acquiring, expanding, and retaining customer relationships by maximizing sales opportunities in an assigned area, growing and retaining a book of business, and ensuring a world-class customer experience for all current and prospective clients.

Individuals in this role are Subject Matter Experts (SME) on Deposit, Credit, and Cash Management products and support their assigned area branches end to end.

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Responsibilities :

Lead as the subject matter expert across a broad sales area of assigned branches, which comprise branch stakeholders and other area partners (e.

g. Wealth Management, Mortgage).

• Partner with cross retail segment area peers spanning Wealth Management, Consumer, and Mortgage to optimize relationships and execute the sales plan.
• Accountable to scorecard metrics and KPIs as defined by Senior Management.
• Support the development of small business knowledge and skills to the assigned branch area team through execution of joint sales activities, ongoing training, and identifying referral opportunities.
• Call on your assigned book of high-valued clients to deepen the relationship and retain their business, while owning, responding to, and proactively uncovering future needs, roadblocks, or risks for the business to achieve their goals.
• Educate and introduce clients to the appropriate products and services that fit their needs and grow both the balance and revenue of your portfolio.
• Manage credit requests up to $250K, and work closely with Sr. Business Bankers on lending relationships over $250K.
• Develop and execute an integrated and comprehensive sales plan to achieve scorecard results, drive acquisition of new to bank clients and target industry / sectors maximizing the highest potential across designated territory.
• Adhere to sales management routines, sales practices, and protocols for Business Banking to ensure compliance with all policies and procedures.
• Proactively manage a portfolio of assigned high-value clients. Expand business banking customer relationships by identifying needs and maximizing opportunities while ensuring customer satisfaction and retention.
• Foster teamwork and Business Banking knowledge in all assigned branches to ensure a positive customer experience. Be accountable to client service scores.

Qualifications :

• 5-8 years of experience, preferably 2-5 years banking experience or 2-3 years in Business Banking.
• Exceptional consulting skills; ability to probe, listen, clarify, and present information to advance sales transactions and deepen relationships.
• Demonstrate analytical skills and ability to assimilate complex financial and company operating information.
• Professional presentation skills.
• Strong working knowledge of credit structuring and processing; credit trained preferred.
• Highly effective communication and influence skills.
• Customer-oriented and responsive.
• Superior organizational skills.
• Excellent business development skills.
• This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.

Education :

Bachelor's / University degree or equivalent experience.

Job Family Group : Commercial and Business Sales

Job Family : Retail Business / Citi Business

Time Type : Full time

Primary Location : Los Angeles, California, United States

Primary Location Full Time Salary Range : $94,000.00 - $141,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance;

and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date : Oct 10, 2024

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi .

View the EEO is the Law poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting .

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