Care Coordinator
Description :
Faithful Companion Pet Cremation Services is seeking a dedicated Care Coordinator / Dispatcher to oversee the daily operations at our cremation facility location.
The successful candidate will lead a professional and effective staff, ensuring that our services exceed the expectations of veterinary clinics and families.
Acting with a sense of ownership, they will uphold our standards of compassion, quality, honesty, integrity, and dignity.
Responsibilities :
- Perform opening or closing duties to ensure the safety of staff, equipment, and facilities.
- Lead and inspire a team of Care Providers / Drivers to deliver exceptional service on a daily basis.
- Conduct high-quality, private cremation services (training provided).
- Plan and schedule driver routes for pick-ups and returns to home and veterinary clinics.
- Serve as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
- Maintain attention to detail while serving multiple families, ensuring an error-free standard.
- Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently.
- Respond to customers and veterinary staff promptly and professionally, providing thorough support.
- Assist in maintaining a clean and presentable state of the crematory facility and company vehicles.
- Occasionally lift, push, and pull objects up to 150 pounds with assistance.
- Occasionally stoop, bend, push, pull, and carry objects weighing up to 75 pounds for short distances.
- Perform other assigned duties as required.
Requirements : Qualifications :
Qualifications :
- Demonstrated leadership skills with the ability to motivate and inspire a team.
- Strong communication and organizational skills to effectively manage driver routes and customer interactions.
- Detail-oriented mindset with a commitment to delivering error-free services.
- Ability to handle multiple tasks simultaneously while maintaining efficiency.
- Physical capability to lift and move heavy objects with assistance.
- Flexibility to work a schedule that includes four 10-hour shifts, including weekends.
At Faithful Companion Pet Cremation Services, we strive to provide exceptional care and support during the challenging time of pet loss.
Join our team and make a meaningful impact on the lives of our clients and their beloved pets.
We appreciate your interest in becoming a part of our compassionate team.
PIb035cb0750fc-26289-34586016
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