Account Manager - Client Business Management

JOB DESCRIPTION

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Job Summary

Client Partnerships is the primary liaison between the organization and the client and is responsible for creating and executing credit card portfolio strategies, in alignment with internal and external leadership.

Manager, Client Business Management is responsible for working with the Sr Manager to maintain overall understanding of the critical initiatives, opportunities and operating guidelines for the assigned portfolio(s), ensuring internal / external parties are aligned to those strategies, and driving initiatives to support those strategies.

This role ensures the needs of both the client and organization are met within each initiative executed. The Manager, Client Business Management is responsible for achieving internal key performance metric goals as well as ensuring internal executive leadership is informed about progress to goals.

Leads cross-functional partners in a matrixed leadership environment. In support of the GM, New Accounts / Product, and ECM leaders, this leader will maintain total awareness to contractual requirements and service level agreements, enterprise wide projects that may support or hinder the achievement of the portfolio objectives.

Close collaboration with the leadership team is required to surface potential hurdles, missed contractual requirements, and new standards that need introduced.

Other duties as assigned to meet function / business needs.

Essential Job Functions :

Strategic Focus : Works with Sr Manager, General Manager and / or Director to support strategy as it relates to Care Center functions and other operations in support of brand partner while working with key internal cross-functional partners.

Monitors enhancement marketing products and third party marketing efforts are aligned to both brand and organization’s needs.

Client Support : Serves as internal point of escalation of client-related issues as well as strategic lead for project teams related to issue remediation.

Responsible for brand technology changes and support (POS upgrade, channel upgrade, store loads, etc) and testing support strategy with client, as applicable.

May act as participant on IT outage calls to understand situation as it relates to client.Surfaces potential missed SLA’s / penalty payments and manages communication with the client

Risk / Compliance Oversight : Acts as first line of defense, overseeing adherence to bank compliance standards related to capabilities and clients’ omni-channel marketing materials.

Responsible for distribution of bank procedures, guidelines, and new standards (Bank Operating Procedures). Supports leadership team to ensure compliance of all contractual obligations, requiring deep understanding of contract and negotiation points.

Adhoc Reporting & Analysis : Supports and partners to execute the strategy for Executive Operating Committee meeting content, creation and alignment across the total GM team and cross functional leadership levels.

Should understand key metrics needed and relevant proof points to bring forward and enhance the strategic update and discussion on behalf of the leadership team.

Utilizes reporting tools to monitor key metrics, identify opportunities, and drive plans for solutions.

Relationship Management : Maintains a productive relationship with brand partners to ensure strategies are collaborative and expectations for budget and focus areas are shared.

Works in close synthesis with GM team, Finance, Compliance, Risk Management, Marketing, etc., as it relates to assigned portfolios.

Must be able to balance needs of both client and Bread Financial when advising and to drive solutions and strategies.

Project Management : Ensures the needs of the brand partner and organization are represented throughout each project.Serves as internal point of escalation as needed.

Contributes to enterprise-wide initiatives that impact the organization’s growth, structure, strategy, operations, and processes.

Demonstrates the ability to work independently, remain organized, and prioritize tasks in order to work on multiple t at the same time with accuracy and attention to detail.

Utilizes knowledge of Microsoft Office tools such as Word, Excel, PowerPoint, and Teams to execute daily work. Demonstrates professional verbal and written communication skills when working with internal and external partners.

Applies the art of persuasion, negotiates, facilitates, and presents information in an articulate, professional, and digestible manner.

Reports to : General Manager, Client Partnerships

Direct Reports : 0 - 2 formal direct reports. Highly matrixed leadership environment

Working Conditions / Physical Requirements :

Normal office environment, some travel may be required.

This position is hybrid with an onsite schedule of 3-4 days per month. In-office requirements are subject to change based on business needs.

• This position is currently available to candidates that reside within 60 miles of Columbus, OH; Coeur D'Alene, ID; Chadds Ford, PA;
• Plano, TX; Draper, UT; Wilmington, DE; or New York, NY;

Minimum Qualifications :

Bachelor’s degree Business Administration, Marketing or equivalent experience

Three or more years work experience inAccount Management, Sales, Finance, Product Management, Project Management, Marketing, Credit card portfolio management

Preferred Experience :

Master's degree in Business Administration, Marketing

Five or more years work experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, Credit card portfolio management, Management experience in a multi-level organization

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job.

Because job content may change from time to time, the Company reserves the right to add and / or delete essential functions from this job at any time.

Typical Starting Range :

$87, - $159,

Full Salary Range for position :

California : $101, - $198,Colorado : $87, - $167,New York : $96, - $198,Washington : $92, - $183,

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses / domestic partners, and child(ren) under the age of 26.

New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period).

Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off.

Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time ( PSST ) upon hire and at the beginning of each subsequent calendar year.

Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year.

Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click for more Benefits information.

About Bread Financial

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture.

We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled both personally and professionally.

Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions.

The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences.

Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay™ buy now, pay later products.

Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices.

• Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
• The Company is an Equal Opportunity Employer.
• Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
• The Company participates in E-Verify.
• The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Applicants with criminal histories are encouraged to apply.

The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state / local laws.

The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations.

If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at .

Job Family : Client Services

Client Services

Job Type : Regular

Regular