Medical Logistics Dispatcher
Job Description
Job Description
POSITION OVERVIEW :
The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately.
This position is the primary communicator between clients and couriers. Responsibilities DUTIES & RESPONSIBILITIES :
- Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.
- Assign and dispatch all will calls and STAT’s.
- Monitor online dispatch board for potential issues.
- Add, change or delete scheduled stops in planning.
- Research and resolve client issues quickly and accurately.
- Communicate unresolved client issues to direct supervisor immediately.
- Monitor status of deliveries and pickups to ensure timely delivery to client.
- Assist couriers as needed to help ensure routes are completed to client expectations.
- Review route sheets for accuracy.
- Negotiate courier payout.
- Monitor and utilize web-based applications, tools, and reports.
- Ensure policies and procedures as defined by clients and the company are being met.
- Prepare SOP for each account; shift turnover.
- Perform other duties as assigned. Required Skills QUALIFICATIONS & REQUIREMENTS :
- Effective communicator, both written and oral.
- Excellent interpersonal and customer service skills.
- Team oriented environment.
- Strong problem solving skills and attention to detail.
- Ability to multi-task in a fast paced environment.
- Proficient in Microsoft Office or related software.
- Some college or college degree in business, logistics or related field preferred.
- 3+ years of customer service experience required.
- Courier software experience a plus.
PHYSICAL REQUIREMENTS :
- Prolonged sitting at a desk.
- Heavy communication via phone and email.
- Ability to lift up to 15 lbs at a time.
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