Corporate Resources, on behalf of our client located in Franklin Park, IL, is hiring a full-time, permanent Bilingual Customer Support Specialist.
Bilingual Customer Support Specialist - Franklin Park, IL
$60,000 - $65,000 / Annually - Plus full benefits, 401(k) with matching, generous vacation & PTO, and much more!
Are you dependable? Do you have a great attitude? Do you have effective communication skills? Are you detail-oriented? Are you self-motivated?
Do you take pride in your work? If so, you might just be perfect for this position.
The Role :
- Serve as the primary point of contact for customers, responding to inquiries, providing product information, and resolving any issues or concerns.
- Process and enter customer orders accurately into our system, ensuring timely delivery and shipment.
- Collaborate with various internal departments, including production, logistics, and sales, to ensure smooth order fulfillment.
- Proactively communicate with customers regarding order status, shipment updates, and any delays or changes.
- Manage customer complaints or concerns with empathy, professionalism, and the goal of achieving customer satisfaction.
- Always monitor inventory levels and forecast what your customers will be needing in the coming months.
- Provide product recommendations and cross-selling opportunities to customers based on their needs and preferences.
- Maintain comprehensive and accurate customer records, ensuring all interactions and transactions are properly documented.
- Help customers in person - travel regionally (5-10% travel expected)
Requirements :
- Bilingual Spanish and English is required.
- Bachelor's degree in a related field is preferred.
- Previous experience in a customer service or sales support role.
- Excellent verbal and written communication skills, with the ability to effectively convey complex information to diverse audiences.
- Exceptional problem-solving skills and the ability to think quickly on your feet.
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite including Word, Excel, PowerPoint, and Teams.
- Detail-oriented mindset with the ability to multitask and prioritize tasks in a fast-paced environment.
Benefits :
- Health, dental, and vision insurance plans to ensure your well-being
- 401(k) retirement savings plan with employer contributions
- Generous vacation and paid time off
- Opportunities for professional development and career advancement within the company
- Bonus
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