Associate Director of Client Success
Department : Client Success
Employment Type : Full Time
Location : Minneapolis, MN
Description
At The Social Lights, we're a band of creative and energetic problem solvers who love nothing more than to help brands and individuals powerfully connect to their consumer utilizing the power of social media.
In other words, our superpower is transforming social capital into brand equity.
Associate Director of Client Success is a relationship guru, a big picture thinker, an outstanding collaborator and a motivational leader with a tenacious desire to solve real business problems through marketing solutions that shape the future of our clients.
This role leads key portfolio accounts, leading overall account strategy to grow and scale our partnerships through strategic positioning and relationship building both external and internal.
This role helps to elevate the role of social within client organizations and builds confidence in our capabilities with existing and new clients within the dedicated portfolio alike.
A successful Associate Director of Client Success asks great questions, listens for what the client needs (even when they don't ask), adopts the client business as if it were their own and effectively positions the team for success.
This role requires a strong business acumen and an ability to anticipate and proactively solve challenges while remaining composed, assured, and effective under pressure.
This role reports to the Director of Client Success.
Key Responsibilities
The Associate Director of Client Success is a key leader on client business and is responsible for managing key portfolio accounts, motivating our teams, and driving the agency toward growth.
This role is dedicated to helping us exceed client expectations while fueling our teams to do their best work. This person must possess a high level of polish and professionalism and a penchant for solving problems.
This is an amazing opportunity to truly make a significant impact on the work, those who work with you and to build the agency's overall reputation and bottom line.
At The Social Lights, our Associate Directors of Client Success are a working member of the team, actively contributing to the strategic thinking and work output in addition to leading the team and developing key client relationships.
Success in this role requires self-accountability, a drive towards exceptional work and the desire to help grow the agency.
This role leads day-to-day business of the accounts they oversees, maximizing the given opportunities and builds engaged and optimistic client partnerships and teams.
This role is responsible for account health + growth, team health, and overall work quality.
Account Leadership
- Retain and grow current clients under their assigned account portfolio
- Build impenetrable bond with day-to-day brand / marketing leaders and actively works to build reputation with senior leadership.
Consults on their business and identifies new opportunities for us to support them in reaching their ambitions.
- Motivates and inspires the team to do their best work
- Leads the team in building and engaging persuasive moments, meetings, conversations and presentations
- Demonstrate presentation prowess by presenting ideas in a compelling and inspiring manner. Helps internal and external partners understand the value The Social Lights offers.
Has the ability to own a room, tell compelling stories, and offer creative solutions to partners.
Account Health
- Manage the financial health of key account assignments guiding us toward operational excellence
- Participate in the sales renewal process for assigned accounts in partnership with the Director of Client Success, outlining key partnership opportunities and driving the account strategy
Agency Thought Leadership
- Helps us build a reputation as a sought after social media solution
- Instill an agency-wide culture of curiosity, productivity and proactivity particularly related to content / engagement trends and innovations
- Promote and encourage a positive workplace culture dedicated to serving clients first and delivering a high standard of work on their behalf
People Management
- Lead and grown account teams and direct reports
- Work with direct reports to set measurable annual objectives, conduct bi-weekly check-ins and scheduled employee reviews, and provide continual and specific feedback to help each employee continue on their path to growth
- Develop direct reports through ongoing coaching, skills development and encourage participation
- Actively participate in account growth needs from a personnel POV, contribute to hiring process
- Assist in on-boarding new team members
Competencies and Requirements
- Bachelor's Degree in Advertising, Journalism, Public Relations, Marketing or relevant field of study
- 8+ years of experience with 4+ specifically dedicated in a social media role and 4+ years of experience in client-facing role
- Able to effectively build trust and be seen as an account leader with day-to-day and sometimes senior-level clients
- Strong time management, organization, and prioritization skills to balance multiple clients and accounts
- Able to maintain confidentiality with business relations, personnel matters and proprietary matters
- Effective presentation skills
- Proficiency in the Google Suite : Docs, Slides, Sheets
- Proficient in Keynote and Powerpoint
- Proficient in the Adobe Suite
- Ideally proficient in Hubspot
Benefits
- Medical, Dental + Vision Insurance
- Health Savings Accounts (HSA) + company match
- 401K Retirement + company match
- Short-term, Long-term disability, and Life Insurance
- Summer Hours and Flexible Work
- Technology Enablement
- Pet-Friendly Office
Institute of Prostate and Urologic Cancer (IPUC) - Assistant Director (Community Relations/Outreach Associate 3)
The Assistant Director (AD), in concert with the Director, is responsible for designing, creating, and implementing a comprehensive, dynamic strategic plan to achieve the goals of the Institute, including the development of new diagnostics and therapeutics, education for patients, training the next ...
Director of Business Development (Industrial Products)
We are looking for a dynamic and seasoned Director of Business Development to lead our client's initiatives in the industrial products manufacturing sector. Position: Director of Business Development (Industrial Products). The ideal candidate will have a solid background in sales and business develo...
Faculty Physician for Division Director - Associate or Professor Academic Track
The University of Minnesota, Department of Pediatrics seeks a MD/DO Physician, board certified or eligible in Pediatrics and Medical Genetics and Genomics, at the rank of Associate or Full Professor to join the Department of Pediatrics: Division of Pediatric Genetics & Metabolism. Have vigorous scie...
Associate Director of Elementary Kids -Christ Presbyterian Church
Associate Director of Elementary reports to Director of Kids Ministries. The Associate Director of Elementary Kids will be successful when elementary programming is gospel-focused and growing in authentic ways, the individual is building and fostering relationships with kids and their families, and ...
Master of Social Work Director, Assistant/Associate Professor, Tenure Track
Master of Social Work Director, Assistant/Associate Professor, Tenure Track. Thomas invites applications for MSW Program Director and tenure-track faculty member at the rank of assistant or associate professor. The School of Social Work in the Morrison Family College of Health at the University of S...
Associate Director of Elementary Kids Christ Presbyterian Church
Associate Director of Elementary reports to Director of Kids Ministries. The Associate Director of Elementary Kids will be successful when elementary programming is gospel-focused and growing in authentic ways, the individual is building and fostering relationships with kids and their families, and ...
Registered Wealth Management Client Associate
For established clients, the Client Associate will often serve as the most frequent point of contact with Merrill. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to the...
Director of Customer Success
The Director of Customer Success will report into the Senior Director of Customer Success. The Director of Customer Success will oversee the software onboarding and training teams to deliver unparalleled customer experience in our fast-growing software business. Like the look of this opportunity Mak...
Director of Product Engineering.
Riverlink is seeking a dynamic Director of Product Engineering to lead and manage our client's product engineering function. Director of Product Engineering. Minimum of 3 years of engineering management experience. This role is crucial for driving technical feasibility, design, and rollout of new pr...
Associate Director of Product Management - Applied Machine Learning
As an Associate Director of Product Management - Applied Machine Learning (AML), you’ll leverage your unique balance of business, product and deep technical skills to drive development of state of the art AI and machine learning products in a variety of domains including search, personalization, cyb...